Mentor
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3 Messages
Loss of channels
AT&T has failed to properly prepare for the anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future! I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.
Juniper
ACE - Expert
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32.2K Messages
5 years ago
@spfarms1
DirecTV has reached an agreement CBS. This only affects stations they own, which also includes the Smithsonian channel.
They are still negotiating with Nexstar Media Group, which owns local affiliate stations (some of which are CBS affiliated) across the country. Hoping this one doesn't go on much longer so that Nexstar will finally return the channels to everyone. Negotiations can take awhile even being polite, not just "bickering like a bunch of preschoolers" as you claim. Even mature adults can take some time to come to terms with each other. They wouldn't expected to be yelling at each other saying "get your crap together".
Not only do several media announcements clarify, but also AT&T's official site https://tvpromise.att.com/ details the differences between CBS and Nexstar. You can also verify using a lookup option on that page to see if you are affected by CBS directly, Nexstar, or some other local affiliate.
It would be impossible for any TV provider to guarantee a specific channel will always be there as they don't own the channels. Certainly they hoped to come to an agreement before the current one ended, or that an extension would have been allowed (at current rate, not a increased amount), while they continue to talk. This is why all TV providers have a clause in their Terms of Service that channels can change at any time. As such, they are not in breach of contract.
So be patient while they work on negotiations. If you cannot handle being without the channel, and good internet is not available for you, then plug a regular antenna into your TV to get the free broadcast (assuming you can get the signal of course).
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Toyota06
Contributor
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4 Messages
5 years ago
ATT has failed us again. We are paying for service and not getting it. We have not received the local CBS station since July 03, 2019. Does ATT plan to reimburse us for all the days that we have been without service or do we need to file a class action law suit? Also, what's up with U-Verse not carry the ACC network in SC, NC, Ga. I guess it is time to cancel all services with ATT. They are a bunch of liars. Maybe the FCC needs to get involved with ATT since they do not deliver the service that they promised.
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DISAPPOINTED105
Tutor
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7 Messages
5 years ago
If you HAD TO Adjust ALL CUSTOMERS, I bet you would get off your Wallets and DO SOMETHING!!
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DISAPPOINTED105
Tutor
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7 Messages
5 years ago
And they are Impressed with their Negotiations, Are you Serious?? New Agreement with Largest Independent Operator of CBS Affiliates Covers Nearly Six Million Television Households Across 15 Markets.
I GUESS the rest of the 35 USA markets Don't matter. What about us???
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litzdog911
ACE - Sage
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53.6K Messages
5 years ago
????
That's right, because this contract only applies to stations directly owned by CBS, not all CBS affiliates. Other affiliates are owned by different companies, including NexStar, which is still withholding its stations.
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litzdog911
ACE - Sage
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53.6K Messages
5 years ago
What are you asking about???
Is there a question here, or do you just want to rant?
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Veronica79
Contributor
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1 Message
5 years ago
I have called Directv and they still haven’t fixed all the channels I am paying.
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Juniper
ACE - Expert
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32.2K Messages
5 years ago
Locals may be pennies or a dollar per channel for an individual customer. However the negotiation between DirecTV and Nexstar is regarding millions of customers. So the negotiation is regarding all of the cost, not simply the cost for one subscriber.
Access to CBS On Demand is only available when you have a CBS station to begin with. Though Nexstar is the station owner, that channel is a CBS affiliate. So while the local CBS is unavailable (even if CBS affiliate), then CBS On Demand is not authorized.
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Wylam1
Contributor
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2 Messages
5 years ago
I have U-verse. Why don't I have access to CBS On-Demand? I have access to Fox, ABC and NBC.
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Juniper
ACE - Expert
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32.2K Messages
5 years ago
DirecTV has not failed their end of the contract. All TV providers have in their Terms of Service a clause that channels can change at any time. With hundreds of channels and agreements coming up at different times, it would be impossible to guarantee any channel will always be there.
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