Hendersonville4's profile

Mentor

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3 Messages

Friday, July 5th, 2019 4:33 AM

Closed

Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

ACE - Expert

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32K Messages

5 years ago


@Anonymous wrote:

I found interesting, a statement from a representative who said "We would never just remove channels from the lineup resulting in customers being upset."

 

AT&T will never stop lying to you. That’s all they know.


Well AT&T didn't remove the channel. They are negotiating for the next carriage term. Only the channel owner, the one who has the broadcast rights may pull the channel. Would be nice if they left the feed on while talking, but most stations when then pull out will not allow an extension without a rate hike for that time.

Tutor

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3 Messages

5 years ago

I am so - so - so angry with AT&T. DirecTV was a wonderful company until AT&T bought them out. It has gone downhill ever since. This Nexstar dispute has gone on long enough. If they do not have my Local CBS channel back on by the end of August, I'm going elsewhere. SEC Football is almost here. The new season of all my favorite TV shows is almost here. I am beyond frustrated. The Local Channel Connector was supposed to be the answer to all our problems, but it does not work for CBS where I live because of that station's weak signal. I AM FED UP! After 25 years as their customer, they will be losing me if this is not handled and handled soon.

ACE - Sage

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53.6K Messages

5 years ago


@psalm133 wrote:

I am so - so - so angry with AT&T. DirecTV was a wonderful company until AT&T bought them out. It has gone downhill ever since. This Nexstar dispute has gone on long enough. If they do not have my Local CBS channel back on by the end of August, I'm going elsewhere. SEC Football is almost here. The new season of all my favorite TV shows is almost here. I am beyond frustrated. The Local Channel Connector was supposed to be the answer to all our problems, but it does not work for CBS where I live because of that station's weak signal. I AM FED UP! After 25 years as their customer, they will be losing me if this is not handled and handled soon.


You can certainly switch providers. But that won't fix this issue for long because all providers go through these disputes. The only sure cure is an off-air antenna to receive that channel for FREE the "old fashioned" way.  Have you tried receiving that channel using a better off-air antenna, or directly on the TV's tuner?

 

ACE - Sage

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53.6K Messages

5 years ago


@Veronica79 wrote:

I have called Directv and they still haven’t fixed all the channels I am paying. 


Call again .... 1 800 531 5000

Have you also tried refreshing your DirecTV subscription authorizations via www.directv.com/refresh ?

If that doesn't work, then the only to fix is by calling DirecTV. 

ACE - Professor

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3.9K Messages

5 years ago

How many channels are you getting 721 on?, Are they hd or sd?

Tutor

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3 Messages

5 years ago

I live in the country so a different antenna will likely not help. All the other channels come in fine with the LCC antenna, but not CBS. Many of my friends have already changed to DISH or Comcast. It's funny to me that these other companies seem to get along fine with Nexstar. AT&T can't get along with anybody - including their customers. (And I'm retired from there!) I've been a loyal customer of DirecTV since they were PrimeStar and have never seen such an utter disregard for customers as AT&T has for theirs. A few years back, they lost my Mom's phone & TV service because they refused to give her a new receiver even though we were having problems with the one she had. For a $20-25 receiver, they lost over $100 per month in revenue. That goes to show that they just simply DO NOT CARE.

ACE - Sage

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53.6K Messages

5 years ago


@psalm133 wrote:

.... Many of my friends have already changed to DISH or Comcast. It's funny to me that these other companies seem to get along fine with Nexstar. AT&T can't get along with anybody - including their customers. ....


No, they don't. Check their forums. Dish actually has much worse track record settling these disputes than AT&T/DirecTV. 

Mentor

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30 Messages

5 years ago

|   | @Anonymous wrote:
I found interesting, a statement from a representative who said "We would never just remove channels from the lineup resulting in customers being upset." AT&T will never stop lying to you. That’s all they know.Well AT&T didn't remove the channel. They are negotiating for the next carriage term. Only the channel owner, the one who has the broadcast rights may pull the channel. Would be nice if they left the feed on while talking, but most stations when then pull out will not allow an extension without a rate hike for that time.

The statement highlighted above is a bald faced lie!  Nextstar was perfectly amenable to leaving the local feed on during negotiations, AT&T turned it off!!!  Read what's really going on with the broadcast channels without the AT&T spin!  Lying and misrepresenting the facts are the AT&T way.  Wonder how long it will take to get this post censored! |



AT&T Withholds Content from Subscribers Rather than Negotiate with Broadcasters at Fair Market Rates
 IRVING, Texas – Nexstar Media Group, Inc. (Nasdaq: NXST) (“Nexstar”) set the record straight today with legislators, regulators, consumers and others related to ongoing negotiations between the parties on a distribution agreement that will allow AT&T to continue to offer Nexstar’s highly rated network and local community programming to its subscribers.The misinformation campaign began when AT&T indicated that “Nexstar pulled 120 of its local broadcast stations…”  Nexstar did not pull its stations or ask for their removal from AT&T’s DIRECTV, U-verse or DIRECTV NOW platforms.  Rather, Nexstar’s offer for a 30 day extension would have allowed consumers in the affected markets to continue viewing their favorite network shows, special events, sports, local news and other programming while the parties continue negotiations.AT&T in its “External Fact Sheet” and in communications to elected officials, erroneously asserts that Nexstar has been involved in blackouts with Cox Cable, DISH Network, Charter Spectrum “and others”  when in fact Nexstar has never had DISH Network or Charter Spectrum remove its stations from their consumer video offerings.  The facts are that Nexstar has established a long-term record of completing hundreds of agreements with multichannel video programming distributors (“MVPDs” or cable TV, satellite TV, telecom companies) for the carriage of its television stations and is proud that it has never, in its 23-year history, had a service interruption related to distribution agreements of the magnitude of the AT&T/DIRECTV interruption. Over the past 20 months alone, Nexstar has successfully renewed more than 390 distribution agreements with cable providers for the carriage of Nexstar’s stations, including a new agreement with Cox.In contrast, following its 2015 acquisition by AT&T, DIRECTV has been routinely involved in disputes with content providers  and has dropped or threatened to black out network and local community programming from Viacom, SJL Broadcasting/Lilly Broadcasting, and others. AT&T also fails to inform readers that between May 30, 2019 and June 10, 2019 alone, AT&T/DIRECTV customers lost access to the network and local content of at least 20 other non-Nexstar stations due to its failure to reach fair agreements with ten other broadcasters. At this time, AT&T has disputes with broadcasters and dropped local broadcast stations from several station operators (including Deerfield Media, MPS Media, GoCom Media of Illinois, Howard Stirk Holdings, Roberts Media, Second Generation of Iowa, Waitt Broadcasting, Mercury Media Group, Northwest Broadcasting and Nexstar), resulting in concentrated black outs of local programming and service for its customers in thirteen U.S. markets (see table below).Notably, in addition to its ownership of DIRECTV — the nation’s largest direct broadcast satellite service provider and in some markets, the sole source of a broadcast signal — in 2018 AT&T acquired Time Warner including global media and entertainment giants Warner Bros., HBO, Turner and CNN.A little more than a year after putting DIRECTV together with Time Warner, AT&T appears intent on using its new market power to prioritize its own content at the expense of consumers, and insisting on unreasonable terms that are inconsistent with the market. As measured by stock market capitalizations, AT&T is approximately 50 times larger than Nexstar and the size disparity is even greater relative to the other broadcasters that AT&T has currently blacked out. As one legislator noted in his letter to AT&T’s CEO, “This cutoff seems to have the sole purpose of enhancing DirecTV bargaining leverage – with severe harm to Connecticut consumers.”Perhaps the most egregious of the AT&T statements since they removed Nexstar and other broadcasters’ programming is, “We have asked – and will continue to ask – Nexstar to restore its channels while we work privately to close an agreement that offers our customers the content they want at a value that also makes sense to them.”  Apparently AT&T’s attention over the last week has not been on its customers and viewers that it has deprived of local programming as Nexstar has repeatedly reiterated its offer to AT&T/DIRECTV of an extension through August 8, which would have provided viewers with uninterrupted access to their favorite network shows, special events, sports, local news and other programming until a new agreement can be reached.Nexstar wants nothing more than to bring its programming back to viewers by completing a new fair market agreement with AT&T and continues to negotiate in good faith to establish a mutually agreeable contract with DIRECTV.  Nexstar has offered AT&T/DIRECTV the same rates it offered to other large distribution partners with whom it completed successful negotiations with in 2019 to date.Nexstar remains hopeful that a resolution can be reached immediately, but should AT&T fail to come to terms with Nexstar, Nexstar intends to continue to actively educate consumers in affected markets on how they can continue to receive their favorite network programming, in-depth local news, other content and programming relevant to their communities, and critical updates in times of emergencies. AT&T’s attempts to disparage Nexstar will not be tolerated and their misguided efforts to fool their viewers as well as legislators and regulators, the investment community and the public at-large warranted a response.



Teacher

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12 Messages

5 years ago

Alright then, we'll go with false advertising since they are still advertising that they provide all of those things.

Contributor

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1 Message

5 years ago

I would like to know when customers will be receiving a refund on our bill for the time CBS 42 has not been on the air. You charge us for everything I think it only fair to have a credit. Is there any light at the end of the tunnel or do I need to start looking to replace ATT completely?  You know football season is fast approaching and I will not be stuck without my Alabama football channel.

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