
Scholar
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600 Messages
U-Verse DVR series scheduled recordings are not functioning
Something is wrong with the way series scheduled recordings are working. Today is 4/18/2022 and my scheduled recordings are only going through 4/20/2022. The guide is pulling listings properly, since if I go to guide I can see listings until 8:00pm 4/30/22 and it shows just a few second ago having updated listings.
If I set a recording manually for 4/29/2022 it also appears as normal. I can see accurate listings for new episodes for series set to only new episodes and old and new episodes for series for series set to tape all episodes, in the normal listings over the next week. So clearly the 2 systems aren't talking to each other correctly. It also appears the same for recorded and scheduled without future series recordings past 4/20 in the uverse app on android phone. So DVR is still feeding data back to server and is up to date.
I tried rebooting gateway & DVR & set top boxes and that didn't do anything to fix it.
Without series recordings my uverse tv is going to be a pain to schedule everything manually and then if it suddenly starts working again it'll be stuck with weird double recordings and conflicts.
Anyone got any ideas how to fix this?
P.S.
I forgot to mention it also has another odd problem that started at the same time, where it shows a series recording set to tape later today at a random time that the show doesn't air at, the picture is a show I have programmed as a series recording, but the title and description are what is actually on that channel at that time.
gr8sho
ACE - Professor
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4.7K Messages
2 years ago
While I can’t say I see the problem here, it isn’t a new one. Hopefully someone back at the ranch will wake up and fix it. There’s no way for any of us to get attention on matters like this but I can try to raise it if it doesn’t clear up by tomorrow.
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madmax988
Scholar
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600 Messages
2 years ago
https://forums.att.com/conversations/uverse-tv-equipment/series-not-recording-uverse-please-own-up/5defedb4bad5f2f606e47f96@gr8sho
Yea I found the old forum topics from 3-4 years ago where this exact problem seemed to happen to the Midwest and then a few months later to san Diego. It's been a few days since it started and I thought eventually it would fix itself and it hasn't. It seems like in those old forums post it was a regional issue that att eventually solved. But it's all server side so there is nothing I can do? What's the quickest way I can get the attention of someone at att to implement the fix in my area in miami, Florida?
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ATTHelp
Community Support
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225.7K Messages
2 years ago
We can look into your guide data not syncing properly, madmax988.
We do want to thank you for the troubleshooting that you have done already to resolve your concern.
Moving forward, we are going transition to a Direct Message. You will notice a chat icon next to a bell icon at the top of the page. Our next message will appear there.
In the meantime, please gather all AT&T account information. Do not post it here. We will ask for it again. Also, can you please answer a few questions for us:
Just look out for the Direct Message notification and follow the instructions provided.
Looking forward to working with you.
Matthew, AT&T Community Specialist
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ethanedwards
Mentor
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70 Messages
2 years ago
I am also in the Miami market and am experiencing the same problem.
Thanks.
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ATTHelp
Community Support
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225.7K Messages
2 years ago
We're here to help get your recordings functioning as they should, ethanedwards!
Just to clarify, have you tried the different troubleshooting steps that were stated in the original post, as well as by our agent? Before we invite you to a Direct Message, please be sure to let us know the following:
Let us know. We hope to hear back from you!
Donovan, AT&T Community Specialist
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denirose
New Member
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43 Messages
2 years ago
Same thing happened to me also in Florida also with recordings ending 4/20. I just wasted 24 minutes on the phone with a completely ignorant tech support rep. She repeated troubleshooting that I already did, even shut down the service without warning me while I had recordings in progress. I spent half the call trying to make her understand I wanted to end the call. So annoyed!
My workaround: go to Recordings > Series. Click a scheduled series. Change any setting feature (such as “first run only” to “first run and rerun”.) Save. All future recordings will be restored and you won’t have duplicates. If you don’t like the setting you changed you can set it back the way it was. Trust me it will take way less time than calling Uverse. Btw, I’m using the onscreen tv control, not the U-verse app.
(edited)
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madmax988
Scholar
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600 Messages
2 years ago
@denirose
Yea I've tried the workaround for a few series but I won't know for a week or 2 if it works. Based on past posts from the midwest and san diego problems 3-4 years ago the workaround seemed to only work temporarily for a week or 2.
I also have 335 series (lots of canceled shows I've never bother to clear out) so I'm not keen to spend hours going through them all once a week.
(edited)
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denirose
New Member
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43 Messages
2 years ago
@madmax988 that’s really discouraging but thanks for letting us know. Please update us if you learn anything more or if you get any help from att via DM.
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madmax988
Scholar
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600 Messages
2 years ago
https://forums.att.com/conversations/uverse-tv-equipment/series-are-not-being-scheduled-for-record-need-confirmation/5df01d2abad5f2f6060e7168
This is the other useful forum post I found.
The first link I posted was the original master thread from the problems in midwest, but at 28 pages its quite a read.
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ethanedwards
Mentor
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70 Messages
2 years ago
Donovan,
Yes, I have power-cycled the gateway and DVR. This did not fix the problem.
This occurs on both the DVR and STB.
I am not using the U-Verse TV app.
The schedule is displaying accurately up to 04/22.
Thanks.
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