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_xyzzy_
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Expert

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15K Messages

Fri, Feb 15, 2019 9:30 PM

Series are not being scheduled for record (need confirmation)

I just checked my recording schedule for next week and starting this Sunday 2/17 and noticed none of my normal series records are scheduled to be recorded and the schedule only goes out 9 days as opposed to the usual 12.  The grid however still goes out the usual 12.  The series are still listed as series.  They didn't go away.  Just none of them show as scheduled to be recorded.  If I take one of those programs and reschedule it for series record then it gets scheduled and of course then I have two copies of it in the series list.  I certainly don't want to do this for every series especially if the new ones stop scheduling too.

 

Basically it's acting like the data for those series I have flagged for series record is not being used for the scheduling unless I create a new instance of the series in that list.  And at this point I don't even know if the new data will stick.

 

So I just want to know if this is a "glitch" unique to me or are others seeing this too?  Is it regional (I'm in San Francisco bay area)? 

 

Note, there was a similar thread about a problem like this back in November.  Just wondering if it's now my turn in this area. 

 

I figured I start a new thread on this problem in case it isn't related to that other thread.  But just in case it is, @DavidCS are you listening?


Don't ask about the usual troubleshooting steps.  Of course I did them!

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_xyzzy_

Expert

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15K Messages

4年前

@DavidCS  

I believe this is the same problem that's spread to other areas of the country as documented in that other thread I referenced.  And now another user (also from California) started another thread on the same problem as I reported it above:

 

The association between the series record list and scheduling is broken.  Now it appears it's California's turn for this bug.

 

I have a fix for this.  It's not pretty and I don't know if the fix is permanent.  The problem happened once.  What's to prevent it from happening again?Man Frustrated

 

My "fix" for this is to update any settings in each series on the series list to get it re-associated with its scheduling and then undo that change.  For each series on the series list, on the uverse remote, press the following sequence:

 

change settings -> show time -> first run & rerun -> save changes -> change settings -> show time -> first run only -> save changes

 

All my series record are set for first run only.  I found it convenient to change that.  But you can make any change you want.  Just the fact that you make any change at all and save it is what's necessary to re-associate it with the scheduling.

 

As I said it's not pretty but it works.  And it's a little hard on the poor remote your fingers doing those operations over and over and over again! Man Frustrated  But at least you don't have to recreate the series list from scratch which would be even more of a pain.

 

The big question: is this fix permanent?  Who's to say the problem won't happen again?  So @DavidCS  whoever you reported to to get this problem fixed for other regions of the country please do it again and let us know it's fixed for California.  Thanks in advance

Contributor

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1 Message

4年前

this started for me on 2/17 also.  

Contributor

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1 Message

4年前

  Happening to me as well, also in California.

Contributor

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1 Message

4年前

Happening to me too, also in the Bay Area. I first noticed it yesterday 2/18 but realize it didn’t record my shows on 2/17 either. 

 

I tried the change settings work around and my shows are showing up under scheduled recordings again. Hopefully that sticks. 

Contributor

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2 Messages

4年前

This is to confirm I’m also in the SF Bay Area. I noticed the series stop scheduling recording around 2/14.  I’ve recreated the series and they only scheduled out to about 10 days and stopped.  Nothing is scheduled beyond 2/28 at this point and I know there are shows should be on the schedule.  So recreating the series doesn’t work.  I’ll give your fix a try (changing the setting), thanks!

Contributor

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3 Messages

4年前

This is to confirm I am also having this problem and am also in California (SF Bay Area).  Thanks “xyzzy” for the fix - agreed it isn’t pretty but is better than the alternative. I’ll give it a try.

 

i would have expected AT&T to monitor this forum for issues and provide solutions - but it seems it is just for the community to help each other. 

_xyzzy_

Expert

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15K Messages

4年前

@Dclaudino 

I've made certain att parties aware of the problem but if this is like that other thread I referenced in my first post it's not clear how long it will take to fix this.

 

@jsng137

You're right about the scheduling.  My full scheduling only goes out about week (2/28) with only one program scheduled for 3/1, so about a week.  This is not looking good and I'be be d@mnd if I am going to go through that series list again. Man Frustrated    But I'll wait until Friday (tomorrow) before I yell at those certain parties again.   Changed my mind.  I didn't wait.Man Sad

 

As I said at the end of my post 2, "The big question: is this fix permanent?" We may now have our answer. 

DavidCS

Community Support

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1.7K Messages

4年前

Hi @_xyzzy_ and fellow posters,

 

Sorry about all the issues. We really thought we got this one resolved with the last update. As a warning for the last time we tried to fix this, there is a potential chance all recordings get wiped out, but hopefully, we will be able to avoid that. There was a previous issue in Cleveland that was a basic fix that resolved the issue, which did not require the changes from the other issue, so I am hoping this is the case again. For everyone having the issue, if you could please send me a Private Message with your

 

  • Account Number
  • City, State

 

David, AT&T Community Specialist

DavidCS

Community Support

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1.7K Messages

4年前

Hi,

 

My team has done some troubleshooting on their end, and we are hoping that fixed the issue. Let me know if you see anything different.

 

David, AT&T Community Specialist

Contributor

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1 Message

3年前

I'm in Texas and it just happened to me this weekend.  Are they fixing it in Texas or who do I need to call?

Contributor

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2 Messages

3年前

Also in Texas (Frisco/DFW), just spent 45 minutes on the phone with support.  They did all the standard stuff - DVR and RG reboots, factory reset of RG.  Wanted to factory reset my DVR - not a chance.  Claim there is nobody else having the same problem.  Sending a tech out tomorrow - won't be anything they can do.  We're going through the manual series changes to get the recording schedules restored.  Hopefully, the fact that this is happening in Texas means it's going to affect some of the Dallas-based HQ folks, and it'll light a fire under someone.

Contributor

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1 Message

3年前

I’m in Texas (Hurst) and just started experiencing this too. Got a new dvr a couple days ago. Same thing is happening. 

madmax988

Scholar

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516 Messages

6分前

@_xyzzy_ It's 3 years later I'm in Florida, and I'm having the exact same problem.  Although I didn't notice it until today so I only have 2 more days of scheduled recordings, even though guide goes out it's normal 12 days.

I have 350 series recordings(many for shows that are off the air, that I haven't gotten around to deleting).  Resetting them all manually from reruns back to new will take hours.  Before I give in and do that, was it at least a 1 time permanent fix for you?

@DavidCS Was there ever any other fixes at&t came up with? or figured out what caused the problem originally?

hmmm now that I think about the timing the problem may have started when I  hit 350 series I wonder if that's the cause.  I've since deleted some and am at 335 and the trick of updating a settings change seems to work at least initially.  I've also noticed that some series seem to be exact duplicates so maybe the system accidentally duplicated some due to some bug?

(edited)

marchem

Teacher

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34 Messages

5分前

3 years later, happening to me here in Central California. Scheduled Recordings show nothing. If I make any change in the Series Recordings the Scheduled list is suddenly all back.

This has happened at least twice in the last month.

Very frustrating.

madmax988

Scholar

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516 Messages

5分前

@marchem are you saying if you make a change to a series that 1 series schedules correctly? Or are you saying it somehow triggers all of your series to all reschedule themselves? 

If it's the latter you may have a different issue than the rest of us.

For us the settings change workaround only fixes that 1 series and it only works once temporarily. Basically it manually forces it to look at available guide listing and set them.  The guide is usually approximately 12 days worth.  So you basically have to redo it every 10ish days for every series if you don't want to miss anything.

If you are having the same issue.  Just to confirm some things that tech support claims could be factors but I suspect have nothing to do with.  How full is your dvr? What percentage remaining free  do you have?  Have many series do you have set to record?

Have you also been experiencing internet or other TV issues?

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