madmax988's profile

Scholar

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602 Messages

Monday, April 18th, 2022 4:16 AM

U-Verse DVR series scheduled recordings are not functioning

Something is wrong with the way series scheduled recordings are working.  Today is 4/18/2022 and my scheduled recordings are only going through 4/20/2022.  The guide is pulling listings properly, since if I go to guide I can see listings until 8:00pm 4/30/22 and it shows just a few second ago having updated listings.  

If I set a recording manually for 4/29/2022 it also appears as normal.  I can see accurate listings for new episodes for series set to only new episodes and old and new episodes for series for series set to tape all episodes, in the normal listings over the next week.  So clearly the 2 systems aren't talking to each other correctly.  It also appears the same for recorded and scheduled without future series recordings past 4/20 in the uverse app on android phone.  So DVR is still feeding data back to server and is up to date.  

I tried rebooting gateway & DVR & set top boxes and that didn't do anything to fix it.  

Without series recordings my uverse tv is going to be a pain to schedule everything manually and then if it suddenly starts working again it'll be stuck with weird double recordings and conflicts.

Anyone got any ideas how to fix this?

P.S.

I forgot to mention it also has another odd problem that started at the same time, where it shows a series recording set to tape later today at a random time that the show doesn't air at, the picture is a show I have programmed as a series recording, but the title and description are what is actually on that channel at that time.

ACE - Professor

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5.2K Messages

2 years ago

While I can’t say I see the problem here, it isn’t a new one.  Hopefully someone back at the ranch will wake up and fix it.  There’s no way for any of us to get attention on matters like this but I can try to raise it if it doesn’t clear up by tomorrow.  

Scholar

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602 Messages

2 years ago

https://forums.att.com/conversations/uverse-tv-equipment/series-not-recording-uverse-please-own-up/5defedb4bad5f2f606e47f96@gr8sho

Yea I found the old forum topics from 3-4 years ago where this exact problem seemed to happen to the Midwest and then a few months later to san Diego.  It's been a few days since it started and I thought eventually it would fix itself and it hasn't.  It seems like in those old forums post it was a regional issue that att eventually solved.  But it's all server side so there is nothing I can do?  What's the quickest way I can get the attention of someone at att to implement the fix in my area in miami, Florida?

Community Support

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229.7K Messages

2 years ago

We can look into your guide data not syncing properly, madmax988

 

We do want to thank you for the troubleshooting that you have done already to resolve your concern. 

 

Moving forward, we are going transition to a Direct Message. You will notice a chat icon next to a bell icon at the top of the page. Our next message will appear there. 

 

In the meantime, please gather all AT&T account information. Do not post it here. We will ask for it again. Also, can you please answer a few questions for us:

  • Is the concern occurring one 1 or multiple DVR/Set-Top Boxes/Receivers? The reason why we are asking that is to make sure the all DVR's/Set-Top Boxes are sharing the same information. 
  • Are you trying to schedule the recordings on the U-Verse TV App? The reason why we are asking that is, there is a known concern for the app at this time. 
  • Are you able to view your schedule on the DVR/Set top boxes and is accurate? The reason we are asking this is, if it looks normal to you directly on the STB's then it a just the app that is having the concern. 

Just look out for the Direct Message notification and follow the instructions provided. 

 

Looking forward to working with you. 

 

Matthew, AT&T Community Specialist

 

 

Mentor

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72 Messages

2 years ago

I am also in the Miami market and am experiencing the same problem.

Thanks.

Community Support

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229.7K Messages

2 years ago

We're here to help get your recordings functioning as they should, ethanedwards!

 

Just to clarify, have you tried the different troubleshooting steps that were stated in the original post, as well as by our agent? Before we invite you to a Direct Message, please be sure to let us know the following:

  • Have you tried rebooting the AT&T Gateway and the U-verse DVR? This will help refresh your connection to the network, and may resolve this.
  • Is this occurring with one or multiple DVRs? This will help us know that all of your equipment is sharing the same information. 

  • Are you trying to schedule the recordings on the U-Verse TV App? If so, there is a known concern for the app at this time. 

  • Are you able to view your schedule on the DVR and is it showing accurately?

Let us know. We hope to hear back from you!

 

Donovan, AT&T Community Specialist

New Member

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43 Messages

2 years ago

Same thing happened to me also in Florida also with recordings ending 4/20. I just wasted 24 minutes on the phone with a completely ignorant tech support rep. She repeated troubleshooting that I already did, even shut down the service without warning me while I had recordings in progress. I spent half the call trying to make her understand I wanted to end the call. So annoyed!

My workaround: go to Recordings > Series. Click a scheduled series. Change any setting feature (such as “first run only” to “first run and rerun”.) Save. All future recordings will be restored and you won’t have duplicates. If you don’t like the setting you changed you can set it back the way it was. Trust me it will take way less time than calling Uverse. Btw, I’m using the onscreen tv control, not the U-verse app. 

(edited)

Scholar

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602 Messages

2 years ago

@denirose

Yea I've tried the workaround for a few series but I won't know for a week or 2 if it works.  Based on past posts from the midwest and san diego problems 3-4 years ago the workaround seemed to only work temporarily for a week or 2.

I also have 335 series (lots of canceled shows I've never bother to clear out)  so I'm not keen to spend hours going through them all once a week.  

(edited)

New Member

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43 Messages

2 years ago

@madmax988 that’s really discouraging but thanks for letting us know. Please update us if you learn anything more or if you get any help from att via DM. 

Scholar

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602 Messages

2 years ago

https://forums.att.com/conversations/uverse-tv-equipment/series-are-not-being-scheduled-for-record-need-confirmation/5df01d2abad5f2f6060e7168

This is the other useful forum post I found.

The first link I posted was the original master thread from the problems in midwest, but at 28 pages its quite a read.

Mentor

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72 Messages

2 years ago

Donovan,

Yes, I have power-cycled the gateway and DVR.  This did not fix the problem.

This occurs on both the DVR and STB.

I am not using the U-Verse TV app.

The schedule is displaying accurately up to 04/22.

Thanks.

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