Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I have an iPhone 13 that I bought about 2 months after it released. I have had no problems until the last 2 weeks when every single website, app, or iMessage has trouble loading or sending. It's gotten so bad the "send as text message" struggles to send. I have an unlimited plan, I've switched b
Questions
•
Apple
Is there any way to prioritize a device to avoid low bandwidth causing high ping on it?If so, what do I need to do it?If not, are there other ways to avoid high ping due to low bandwidth?
Questions
•
AT&T Internet Features
I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w
Questions
•
AT&T Internet Plans
I recently have been having large slow downs in my internet speed. I was told by an AT&T tier 2 tech that the reason is that the logs show that there are numerous "other dos attacks" hitting my IP address and thus my internet speeds are slow. I asked him how we could fix this and he said
Questions
•
AT&T Internet Equipment
What does the following diagnostic error message mean? Diagnostic Error: "WAN DHCP timeout 2 /var/log/net.log 2021-09-21T14:47:08 1 day, 8:08:19." AT&T Gateway Model BGW320-505 The above error was generated by Google Nest Wifi Support. I am getting extremely slow speeds from the
Questions
•
AT&T Fiber Equipment
MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET: BUYER BE WARE !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying
Questions
•
Apple
I’ve read just about every forum and thread at this point and it seems like there might not be a solution, but thought I’d try and get some feedback.What I Have:AT&T BGW210-700 - verified 1000mb/s downAsus AC3100What I Did:Reset both the BGW210 and AC3100 to factory defaultSet BGW210 IPv4 to 192.168
Questions
•
AT&T Fiber Equipment
Repost from the Internet forum advised to post to Wireless forum instead:I have the Broadband Wireless AWB 100Mbps LTE with BFT Plan. I fully understand it's *up to* stated speeds of 100mbps. AT&T tells me this is a symmetrical line, that the download AND upload is potentially 100mbps.&nb
Questions
•
Account Features
I've been having terrible upload speeds for the last several weeks, and ATT support can't figure out why. I have a tech coming next Friday, but I have little hope that it will solve any issue, since the issue most likely resides on ATT's network. I've seen several other threads stating the sa
Questions
•
AT&T Fiber Equipment
Been paying for gigabit internet for years and I've never been given even half of what I'm paying for. Went through a whole slew of stability issues over the years, and just today I received yet another modem as per recommendation by ATT support. Brand new default settings out of the box, plug
Questions
•
AT&T Fiber Account
I am going to travel to Germany and I will most likely use the $10 per day option if and when I need some data usage.Has anyone experience what kind of a data connection I can expect in Northern Germany, e.g. Hamburg, Berlin? Will I get 3G or 4G with an AT&T SIM card and service available from like
Questions
•
Network Coverage
Learn the best location for your modem Did you know modem location can affect your Wi-Fi signal? The images below show the difference between a poor Wi-Fi signal and a good Wi-Fi signal Our Recommendation Place the modem in a centralized location in your home. Ke
Questions
•
AT&T Internet Installation
Just in the last month, when I connect to work VPN through netextender, our 1GB internet comes to a crawl, will be around 700up/300dn with a ping of 15ms and then connect to netextender and it will be around 5up/20dn and ping around 200+. I have done a ton of research on forums, found some
Questions
•
AT&T Fiber Equipment
1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri
Questions
•
AT&T Internet Equipment
AT&T offers a variety of gateways to their customers. Some of these gateways are specifically for their triple-play subscribers while other gateways are for their internet-only subscribers. Normally, the gateways differ on the services the customer is subscribing to, and yes some gateways offers dif
Questions
•
AT&T Internet Equipment
We're on Internet 300. ATT's speedcheck says our download speed is 385.3. However, Speedtest.net says we're at 36.84. Huh??? I know there can be discrepancies, but this seems ridiculous. Can anyone explain this?
Questions
•
AT&T Internet Features
Good day. I recently upgraded my home router from an Netgear Orbi setup to the Asus ZenWiFi XT8 (2 pack + 1 pack). I had ongoing connection issues with the Orbi (dropped ethernet connections, WiFi connections dropping, etc. On the Orbi setup I had the Orbi as an Access Point behind the Arris 210-70
Questions
•
AT&T Fiber Equipment
I feel like I have been conned and hood winked by AT&T! We switched last week from one carrier to ATT for directv and internet. They promised me 75mbps but daily speed tests have proven I am getting between 27-31 mbps.A call to technical support offered no help except a statement from the tech th
Questions
•
AT&T Internet Features
I have a website that I'm hosting on an old laptop, 2015, and I previously have not had any problems whatsoever when it came to responses from the web server. Now, all of my requests per page take around 40 seconds to complete fulfill. In the network timing analysis of Firefox's inspection section i
Questions
•
AT&T Internet Features
All of a sudden the download speed in the San Diego area is down to 10Mb/sec instead of 50Mb/sec. What is broken ? This is UVERSE internet 50.
Questions
•
AT&T Internet Plans