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andybrachey's profile

New Member

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4 Messages

Wednesday, January 11th, 2023 11:58 PM

Gigabit internet, getting 100mbps down/0.8mbps up

Been paying for gigabit internet for years and I've never been given even half of what I'm paying for.

Went through a whole slew of stability issues over the years, and just today I received yet another modem as per recommendation by ATT support.

Brand new default settings out of the box, plugged in directly via ethernet cable, and I'm getting 100mbps down / 0.8mbps up.

What gives?

ACE - Guru

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9.9K Messages

1 year ago

Which AT&T gateway?  I presume you do not have your own router attached to the gateway.

What device are you testing with?  (make and model# please)

Have you tried a different Ethernet cable?

How are you testing?  If it's a Windows machine we recommend getting the Ookla Speedtest App from the Microsoft Store and use that.

New Member

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4 Messages

1 year ago

Which AT&T gateway?  I presume you do not have your own router attached to the gateway.

BGW210-700

What device are you testing with?  (make and model# please)

Not sure what you mean;  I'm using a custom built PC & getting similar results on mobile phones / laptops

Have you tried a different Ethernet cable?

Yes

How are you testing?  If it's a Windows machine we recommend getting the Ookla Speedtest App from the Microsoft Store and use that.

Latest OOKLA is 130 mbs down/1.01mbps up

New Member

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4 Messages

1 year ago

Also, simply running the speedtest will crash the internet for 15-20 seconds upon completion

ACE - Guru

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9.9K Messages

1 year ago

So on the PC, which network chipset does it have? 

What does the Ethernet Properties show as connection rate for the PC?  See below.

Just to be sure, if you run the speedtest built into the gateway, does it show 900+ both up and down? http://192.168.1.254/cgi-bin/speed.ha

I'm not interested in discussing wifi speeds at this point because there are so many variables there.  We can go there later on.

(edited)

New Member

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4 Messages

1 year ago

This is from the link you provided, the new modem doesn't have the function it would seem.
Similar results regardless of this PC vs. mobile phone vs. etc
Results going back months, even prior to today's new hardware:

Community Support

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232.8K Messages

1 year ago

We understand the importance of having a working internet connection, andybrachey.

We'd like to thank our Ace tonydi for the information provided.

In order for us to help you troubleshoot your internet speed concern, we'll need to speak privately. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon. We'll be messaging you shortly.

We look forward to speaking with you!

Yomi, AT&T Community Specialist

ACE - Guru

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9.9K Messages

1 year ago

Ok, so the PC is negotiating a gig connection with the gateway so that's one thing down.

That's a very old driver for the Realtek but I know from experience that it's hard to track down the latest one. So see what you can find because ancient drivers like that sometimes have issues with today's ultra fast services.

I have no idea why the gateway puked on that command, I can assure you the function is there. If you have the AT&T Smart Home Manager you can run the gateway test from it.

Is the laptop newer and does it have an Ethernet port?

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