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Need refund i stopped my subscription last february.

Need help

Questions

 • AT&T Fiber Account

104

0

0

0

Request to cancel a duplicate transcation/order

Hi, may I ask how I can cancel a duplicate transaction. I made a paypal payment this morning, but the website showed error message. I then made another payment via card and it succeeded. However, a few minutes later paypal sent me a notification saying the previous order was placed, which made it

Questions

 • More AT&T PREPAID Discussions

8

3

0

How to get a refund

I purchased one monthly plan with my new phone, but was charged for 2 plans. How do I get a refund after already trying to contact customer service and got no help?

Questions

 • Wireless Billing

108

1

0

0

Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

68

2

0

Closed

GoPhone Refund-Severe circumstances not considered?

I have been a Go Phone customer continuously for over 7 years. Yet today, I called customer support to request a refund of the credit that is currently on my account. The reason for this is that I was kidnapped, robbed and physically attacked. One of the items (besides money) that was robbed was my

Questions

 • Wireless Account

502

9

0

0

Autopay refund

I would like to request for a refund for my pre-paid plan. At the beginning, I had signed for a mobile number and opted to use autopay. Before the end of the month, I joined a multi-line account. At the end of the month, I was charged for my line twice (once through autopay and again through the mul

Questions

 • More AT&T PREPAID Discussions

85

1

0

0

Need to cancel phone subscription.

I was having a vacation in NY and I bought a sim last January 2018 at an ATT store at Times Square  so I could keep in touch with my relatives there (I'm from the Philippines).I bought the sim using my credit card and the staff charged me around $30+ for it.   I specifically told the staff that Im o

Questions

 • Wireless Billing

92

2

0

0

prepaid card refund

Hello,I ordered a prepaid card through the website and planned on porting my number over from US Mobile.  As the setup guide that i received in the mail said, i called the customer service number provided to me on there.  The customer service agent stated to enter my sim and IMEI number to an automa

Questions

 • More AT&T PREPAID Discussions

160

1

0

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

12

1

0

how to stop the service of the cellphone SIM card&payment problem

Hi, I'm a South Korean who study in United State. I bought a cellphone SIM card from at&t with AT&T UNLIMITED STARTERSM plan($35 per line/mo) to use while I study in United State, but due to Corona-19, I came back to Korea, and I want to stop the plan until I return to United State. So, I tried to l

Questions

 • Online Account Access

13

1

0

returned phone not refunded

I sent back the purchased iphone 11 in early December last yeat, within the 14-day return limit. On my tracking record, it shows that after 2-month traveling, the phone finally delivered to the Return Center in late Jan. However, so far, no refund. I called the customer service multiple times. And I

Questions

 • Apple

15

3

0

Refunding!

I just have question! This is my first time to refund at at&t, and I checked that they refund my money when I was calling with them. However, I couldn't see any money that I got back on my card. I just wand to know they refund it right after? or it takes time to refund. If they do, how long it's goi

Questions

 • More AT&T PREPAID Discussions

124

2

0

0

Merged Account Nightmare + Threatening Letter from AT&T's Debt Collector (3rd Party)

Why did you set this previous message to private, the public should know of your lack of effort and terrible service?I used to have a uverse account, along with wireless and internet (which they outsource locally) with AT&T and decided to cancel the uverse account or DirectTV. It's been an absolute

Questions

 • AT&T Internet Plans

66

1

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

AT&T Trade in scam/ fraudulent practice

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

 • Phone & Device Upgrades

23

8

0

SENT TRADE IN IPHONE TO WRONG ADDRESS IN FORT WORTH

Talk about a nightmare. I just wanted to put this out there for anyone who is about to have a heart attack, like myself. I decided to take advantage of the $700 trade-in promotion and trade in my iPhone 8+ for a 12 Pro Max for a $700 credit. After waiting 1.5 months, I finally received my phone.

Questions

 • Apple

22

1

0

can I refund the billing?

I lost my phone and it is prepaid phone. I reported lost phone, but at the day when I lost the phone, I refilled the 45$/month plan it never use. Also, I paid the same plan one more time again by my mistake. and I bought a new prepaid phone. So I want to refund this bills or take the refill card. ca

Questions

 • More AT&T PREPAID Discussions

159

1

0

0

Returns

I have called into AT&T 7 times over the past 2 months on this issue. Each time, I get assurance the issue will be resolved and they create a special support ticket. Each time, I never hear anything back and the issue is not resolved. I returned an iPhone 12 Pro at the beginning of November 2020

Questions

 • Apple

24

1

0

Billing Issue

I reduced my plan from the $50 plan to the $35 plan 5 days into my normal monthly prepaid cycle in September. We have autopay set up, so the original bill had already been paid in full. Initially, the website asked me to pay for the full $35 plus tax. I thought this seemed reasonable as I was changi

Questions

 • Account & Usage

21

1

0

International call charges

I was charged more than $220 in one of the recent bills. I called the customer care and explained that the International call facility was disabled long back and requested for a refund. I was told that a decision on refund will be taken only after investigation and was promised that someone will be

Questions

 • Wireless Billing

22

2

0

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