5GB of Hotspot Data With an Unlimited Plan
T

New Member

 • 

5 Messages

Thursday, September 16th, 2021 6:41 PM

Will I get the prepaid service charge refunded if I never activate the prepaid sim card?

If I order a device online and pay the initial month's prepaid service, will I get that service charge refunded if I return the sim card without activating it?

Accepted Solution

Official Solution

Constructive

Employee

 • 

30.4K Messages

1 year ago

No prepaid does not refund ever 

New Member

 • 

5 Messages

1 year ago

Essentially I was going to buy the Moto One 5G Ace now that it is on sale for $129.99 and use it on my postpaid AT&T account.  I contacted customer service/sales to see if I could buy the phone on sale, and never utilize the prepaid service.  They indicated that I would be refunded for the initial month prepaid charge if I never activated the SIM card...  However, she was unable to provide me any concrete documentation on that particular refund policy.  Ultimately the extra $65 for the one month of prepaid service I would not use made buying that particular phone no longer worthwhile to me, as better options exist for $230 - $300, and they will have security updates supported for longer than the Moto.    Thanks for clearing it up!

(edited)

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.