Terrible Customer Service - Trade In
Here is the transcript I had with Trade-in Support earlier today. Essence completely disregarded my request for additional information and terminated our chat. Leaving me no recourse for questions or even a customer service survey. I'm sadly not surprised though.
I Traded my phone in at an Authorized AT&T dealer and now I have received a shipping box and two emails saying I need to return my phone or my discount will be voided.
May I please have your confirmation
Thank you ! One moment please
30050********** - This is the confirmation number you will need to keep for your records as the one that was given to me is a duplicate and your trade is processing and it takes 1-3 billing cycles from process date 5/12/21
But why is Att asking me to ship the phone in when I handed it to the salesman with my own two hands.
Its a duplicate
its been canceled so just disregard
Is it a duplicate as in fraudulent or a mistake on ATTs part. Just saying it is a duplicate doesn't give me a lot of answers when I have been told my $700 discount is going to be removed.
This is unacceptable. I don't care that my issue is resolved. I have legitimate concerns and I was completely dismissed. I still do not have a valid explanation for why this issue took place.