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Account Audited and Promotions Removed

So when looking for an internet service for our new house, we were told by an AT&T representative that we would be able to receive the Fiber 1000 for only $20 a month for our first year. I know it sounded to good to be true, but the rep said we'd get that price since they were showcasing the Fiber i

Questions

 • AT&T Fiber Account

144

2

0

0

What happened to my credit?

I saw an ad for "Add a line get a $200 credit" and it jogged my memory. Just under a year ago I added a line (and a new device/phone). I did this by going to my local AT&T store. The salesperson was very good and took me through all the various options until we settled on one that fit my needs. At t

Questions

 • Wireless Account

221

5

0

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Visa rewards ($300) offered online not available in AT&T store

As a new customer, I signed up for U-Family and Internet 100 online, which made me eligible for three $100 AT&T Visa Reward Cards. However, after successfully ordering and scheduling the date with a technician, I would receive an email message from AT&T that "the address you gave us already has our

Questions

 • AT&T Internet Plans

190

1

0

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Promotion not honored

So Tuesday I called AT&T 800# to ask a question about a SIM card issue. Guy answers my question then asks if I want to hear about a promotion for "gold standard" customers. I can get an iPad Pro for $50. Ok what's the catch? No catch he says. I'm skeptical but I listen. I pay $10/month to access the

Questions

 • Wireless Account

237

5

0

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Be careful if you sign up for AT&T Promos

AT&T does not follow through with their promotions. I signed up for one in December 2016 and never received the gift card the promotion claimed I'd get. I posted on here and got a response but no follow up with what the person found out. I've gone back and fourth on Twitter with AT&T Cares and no on

Questions

 • Account Features

163

3

0

0

AT&T failed to honor 2 promotions for prepaid

Yesterday I opened a brand new prepaid account for 2 lines. (1) is a  2 free phones with 2 new new prepaid account  ;(2) another 2 times $25 credit  ($50 total)  for a 2 new prepaid accounts me and my wife opened We  also closed a POSTPAID account we had our numbers from. Our numbers were re-assigne

Questions

 • Account & Usage

252

3

0

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CAN'T REDEEM PROMOTIONAL CARD

I received my promotional card from AT&T, registered it online, and can't find the credit anywhere in my account.  Anyone know how this is supposed to work? cj

Questions

 • Account Features

541

6

0

0

ATT gave me uverse phone and internet for 2 year price ATT gave it to me once and said YES & NO!

I am so upset! I want my promotion what I was promised. For my internet and phone bundled. digital plan. 600gb then it changed to 1TB but we don't need 1TB.. 600gb is fine. ATT drilled in my home. My brick outside my home. Please get my billing fixed. I have seizures and can't go through this for 2

Questions

 • AT&T Phone Account

351

1

0

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Promised Promotion (by Retention Department) Went AWOL?!

Hi everyone, Here is what happened to me, and I am not happy about it. On 1/9/2016, I reached Retention Department on the phone.  As a result, I was promised the U-verse promotion: $15 off Internet, plus $10 off phone.  So, the actual monthly cost would be Internet = $32; Phone = $15.  This would be

Questions

 • U-verse TV Account

296

4

0

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