RVATD66's profile

Tutor

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4 Messages

Sat, Sep 5, 2015 1:02 AM

What happened to my credit?

I saw an ad for "Add a line get a $200 credit" and it jogged my memory. Just under a year ago I added a line (and a new device/phone). I did this by going to my local AT&T store.

 

The salesperson was very good and took me through all the various options until we settled on one that fit my needs. At the time he told me that I was in luck, because I'd be getting a $200 credit with the addition of the new line. I had kids with me who were getting a little restless, and I figured I'd just see the credit on my bill or get info in the mail (I also looked through my paperwork to see if there was something I was supposed to do but didn't see anything). So I kept looking on my bill for it to come up- for about 3 months or so, and then I guess I got distracted by other things/forgot about it- but I'm 99% sure I never got it unless it was applied to something or in such a way that I didn't see it.

 

So when I saw that ad, I thought 'I wonder whatever happened to that $200 credit I was supposed to get??" I know it's been almost a year, but honestly it was one of the factors that led me to choose to go ahead and add the line and get the phone- it was a pretty big deal.

 

Is there any way to figure out what happened to it?

 

 

Community Support

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15.2K Messages

6 y ago

Hello @RVATD66

 

In order to know which Add-A-Line promotion you were participating in we would need to know the requirements.

 

Most likely this is a promotion that required you to activate your new line of service with a smartphone on AT&T Next.

 

Afterward, if your account remains active and in good standing for 45 days, a bill credit is automatically applied to your bill.

 

When you upgraded was it on a 2-year contract or with AT&T Next?

 

Please let us know in order to further assist you.

 

Thanks,

Charise

ACE - Sage

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92.1K Messages

6 y ago

I added a line about a year ago also, but I brought my own phone (used) so I was not eligible.

Sometimes the sales people are lousy at reading the requirements and expiration dates on the promotions.

Tutor

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4 Messages

6 y ago

Not certain- but I believe it was a 2 year contract. How would I find out for sure?
Thanks
Terry

Tutor

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4 Messages

6 y ago

Thanks for the reply. I bought a new AT&T phone when I added the line - iPhone 5S.
I'm guessing it's something the salesperson didn't follow up on. And then knowing my luck with these sorts of things, too much time passed before I realized the credit was never applied, to fix it.
I had just assumed it would be applied to my bill (which to me, if you're going to offer an incentive like that, that's what should happen) but like I said- it took me awhile to figure out that never happened.
Thanks again 🙂

ACE - Sage

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92.1K Messages

6 y ago

This was the promotion for late August through September.   If your line fee is $40 a month, you did not use Next and were not eligible. 

 

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