Visa rewards ($300) offered online not available in AT&T store
As a new customer, I signed up for U-Family and Internet 100 online, which made me eligible for three $100 AT&T Visa Reward Cards. However, after successfully ordering and scheduling the date with a technician, I would receive an email message from AT&T that "the address you gave us already has our service under a different customer's name" and that they couldn't set it up. The previous tenant and apartment manager were stumped for resolution despite personally calling AT&T.
After a week of frustration online and with customer service reps, I went into the store where they had to place a manual order and setup. However, they couldn't honor the online offer of three $100 AT&T Visa Reward Cards (they could do one $100 card but this is a $200 difference!).
Has anyone experienced and resolved this? It seems crazy that I'm penalized for a technical issue on AT&T's side.