I have been trying to reach out to someone in regards to my past due balance. When I tried to arrange something through chat, they arranged my payment for a date I didn’t request. My account was suspended. I thought all I had left to do was pay the past due balance since customer service couldn’t ge

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

Last time I was watching a show and next thing I know Max was asking me to resubscribe. I tried relogging through provider, logging in on my own account but both I was not able to get access to max and telling me they can’t verify my subscription. Ive never had this issue and I believe I’ve had max

The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d

With the announcement of HBO Max and Discovery Plus merging, I am asking for some clarification. Currently AT&T offers HBO Max as a free bonus with some internet plans.  With this merge happening, how will that be handled?  While this new combo service be offered at no charge for thos

I switched from Verizon to AT&T in Nov 2021 and signed up for unlimited elite plan. I never got access to HBO Max and have patiently waited over 2 months calling AT&T customer service and digital assistance center 8 times.  They are not able to fix the problem.  They kept on telli

Hi There, I have been receiving emails about my phone plan going up by 6 bucks and coercing me to change plans to one of the newer unlimited ones ( I already have unlimited but I also have HBO for life). The new plans do not offer HBO for life - so why would I want to change my old unlimited choic

Hi, I have an AT&T Internet 1000 service that says HBO Max Included. However, when I try to use my AT&T credentials to sign in on HBOmax, it says it cannot verify my subscription. So do I have it or not? Thanks.

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

After the initial transfer fiasco the first couple of days, I was able to successfully connect my AT&T account to MAX. Now I will login and then a day or two later it will kick me out and I have to reset my AT&T password every time because it gives me an error message saying the login attemp

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

So over the weekend, I got a text from AT&T that says the following..."AT&T FREE MSG: Great news! Your AT&T unlimited plan gives you access to HBO Max(TM) at no additional charge. To start streaming: Download the app here: att.com/download4iphone1. Open the app and click Already Subscribed? Sign in.

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

I lost my Max subscription which I had for free through AT&T. Was there a notification of this change?

I have had HBO max as part of the signature plan and now cannot login. I am seeing others with the same problem and do not know what has changed.  These are the issues than make a long time AT&T customer think about changing. Especially when my bill goes up. Hoping i can understand the cha

I've tried on several different devices (Pixel 6 phone, Amazon FireTV, Amazon Firestick, desktop computer) and I have been unsuccessful. I get HBOMax through my wireless plan (AT&T) and I have several devices that I am logged in to. However, any new logins I am attempting are resulting in the fo

How can I use the "FREE HBO" benefit without having directv. Can I just stream it from my phone somehow?

I recently canceled my Uverse TV, but still have AT&T Unlimited Plus wireless. When I follow these instructions - clicking "I don't have TV with AT&T", - then "Let’s verify your number",- I get "Oh no! Looks like your plan isn’t eligible for the HBO benefit.&quo

So, I signed up for the Unlimited Elite plan over a month ago, and was told and sent a text stating that I now have access to free HBO. However whenever I try to log on and use the serve I am told that I don't have access to HBO and must upgrade to either the Unlimited Elite plan (which I already ha

Unlimited data, was told I qualify, but still nothing. I texted 2883 and got the OOPS... screen with an error code. Its been 2 years.