I have purchased a new computer and printer that won't connect to my ten-year old gateway equipment (3800 HGV-B). I do not want to "rent" new equipment but would like to purchase my own.  AT&T customer support said I could do that and that there was an approved list of equipment on their w

The router includes a USB connector which allows a USB hard drive to be connected and recognized as a NAT drive. When I connect my drive nothing happens. The drive spins on power-up but the router does not indicate a USB connection and the device is not visible in any network search. The router's ut

Arris BGW-210-700 was built in 2015. It's a very old model, but I'm told this is the newest model. That means AT&T has skipped releasing a new Fiber Gateway (modem/router) and we have missed out completely on 802.11ac wave 2. Now 802.11ax is here, and still there hasn't been any announcement for a n

I'm trying to configure my Uverse router so I can connect my Direct TV DVR/receiver to my router.  Does anyone know the "port range" that should be entered when configuring the Uverse router for my Direct TV Genie DVR/receiver?  Thanks

I have 2 houses. One house had a NVG589 in it. I got U-verse hooked up at my second house after putting my internet service on vacation at the first house. I tried to take the NVG589 down to my second house so I am not stuck paying 2 modem fees.When the tech came to setup service, he could not get t

I just rewired my house with Cat5 from RG6 coax and switched over all my STB & DVR wiring to it and removed the coax wiring. There is a tab in the gateway settings about HPNA which was enabled and set to 'Coax'. I see I can also switch it to 'RJ11' and/or disable it altogther.  What is it, what does

Hello, so I just moved into my new apartment had AT&T before so I had them set it up at my new place, I just got a charge for $150 for “non returned gateway”. How do I go about returning it and will I get my money back? Also I asked the guy installing if he needed it back and he said no go ahead

If you have opted to install your own Internet service or wireless receiver, check out our step-by-step videos below!     Wireless Receiver Installation   Need to troubleshoot? Check out our TV Help Article or Internet Help Article   -ChrisZ, AT&T Community Specialist

I recently was given an AT&T U-Verse 2Wire 3801HGV Gateway from a friend who moved and wasn't going to be needing. It works fine, since I'd used it multiple times at his house, and never had problems. A few months back after obtaining the gateway, I moved back home where they have ATT Dsl with the l

Hi, I have two friends that are att dsl users. One, G, has the 3600hgv dsl gateway and the other, L,  has the motorola 2210 dsl modem. G, with the gateway is moving to the house of the friend, L, with the modem. They would like to use the gateway because it has a wireless router. So the question is,

I posted this awhile ago and got several views but absolutely no response. Anyone have a clue what's going on? I called Technical support and all they said was if it detects anything in the area with a wireless signal, it will come on. Not buying it;  I have had my Motorola NVG510 gateway for about

My 2Wire 3800 gateway I just received from ATT is not working with my Toshiba IPT2010-SD and the ATT technician just says it's incompatible which I find hard to believe.  It worked fine with my prior service provider's modem.

Long story short; I have fixed wireless. About every month or so since I had the service installed, my wifi gateway seems to "forget" that I've authenticated my account with it. All connections will are still good, all lights on the router will be green. Resetting router and antenna don't do anythin

Hello all,  I have my ATT fiber install scheduled for next week. I am looking for detailed information about the install BEFORE the tech is here so I can prepare. What ONT Models are frequently Used?What are the ONT rough dimensions?What is the CONNECTOR TYPE on the ONTs for the fiber interface, LC,

I have attempted to find the manual for the 3800HGV-B modem online.  They have been purchased by another company.  In the section where they say  you can get information on the old 2wire products I found nothing for this modem.  We were out of power for almost three days in the Tulsa area.  We plan

For several ears I was grandfathered into a plan that allowed me to bypass the $7/mo equipment rental fee. This month AT&T took me out of this program. At $84 annually, this fee seems a little high. Is it possible to purchase a Gateway device so I am no longer charged this fee?

I am about to set up the Asus RT-AC68U Router with my ATT Uverse Gateway mostly because I am interested in using the QoS (Quality of Service) functionality to improve my online gaming and streaming experience and the wireless performance of the ATT Gateway is poor overall.  Currently I am using a Li

Learn how to set up your own router The Arris BGW210-700 BGW320 is an advanced residential gateway that supports VoIP, IPv6, video delivery, security firewall, and extensive remote management features.    The BGW210-700 Broadband Gateway delivers robust video, primary line telephony, and

Every night at exactly 8:45 PM my modem/gateway reboots. Watching TV and screen freezes then we get the uverse signal has been lost screen with all the usual troubleshooting items about cables, power, reset all the different boxes etc. Problem is, it is none of that. The gateway just decides to rebo

For the past two days I have been unable to use the app because when I try to select the receiver I always get the message that the gateway can't be found.  So far I have (All of these were done for both devices.)-deleted and reinstalled the app-closed and reopened the app-rebooted-tried the trouble