Signaladviser's profile

Guru

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1.1K Messages

Tue, May 19, 2015 5:07 PM

Gateway question

I have 2 houses. One house had a NVG589 in it. I got U-verse hooked up at my second house after putting my internet service on vacation at the first house. I tried to take the NVG589 down to my second house so I am not stuck paying 2 modem fees.
When the tech came to setup service, he could not get the NVG589 to work. Now in the second house I have a Pace Gateway that looks to be quite an older model than the NVG589.
Here are my questions.
1. Can I call customer service and get the NVG589 connected? I am thinking that the address needs to be changed for it to work.
2. Does the Pace or the NVG589 have better signal? I do not have the model number of the Pace Gateway, but it seems as so that the NVG589 is newer and has better signal than the Pace.

Thanks for your help.

 

Guru

 • 

1.1K Messages

7 y ago

The tech tried to put the NVG589 in first and then put in the Pace. If i took the Pace back, could i then use the NVG589?

Thanks

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