jacobrich's profile
jacobrich
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Explorer

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21 Messages

Tue, May 10, 2016 8:35 PM

Is there any way around the $7 equipment rental fee?

For several ears I was grandfathered into a plan that allowed me to bypass the $7/mo equipment rental fee. This month AT&T took me out of this program. At $84 annually, this fee seems a little high. Is it possible to purchase a Gateway device so I am no longer charged this fee?

jacobrich

Explorer

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21 Messages

6 y ago

Thank you for the response. Now that AT&T is responsible for maintaining my Gateway, is it possible to always stay current with the latest Gateway technology? For example, may I request a new router every year from customer service?

Contributor

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3 Messages

6 y ago

I complained and they upgraded my plan speed and removed the equipment fee. I have just Uverse internet. I used to have the 12Mbps plan and when I coimplained to customer retention about the equipment fee AND the relatively high price for speed (compared to competators), they upgraded me to the 24Mbps plan (Turbo, I think) and stated the equip fee included in the price of the plan now. Thats not a 1-year exception, I was told. Its permanent. Fingers crossed. 

 

Tutor

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4 Messages

6 y ago

I have had U-Verse since 2013, same gateway, same service. At the time, the equipment fee was waived, due special going on. 2 months ago, the fee was on my bill. I called, and after going through several questions, they removed the fee, & he said a note would be on my acount.

Last month, the $7 fee was back. I called & was told nothing could be done, the fee would stay. I asked to speak with a supervisor, & was placed on hold. I waited on hold for 35 minutes, I hung up after 35 minutes, I had a Drs. appointment. During the conversation, the CS asked for my number in case we got disconnected. They never called back.

I called back today, & the recording said there was a long wait time, & I could get answers on the web. I will try again tomorrow.

How do I get this $7 fee removed, for good?

Thank you!

Contributor

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1 Message

5 y ago

In September 2014, I enrolled in ATT Uverse. I was charged for $100 for the Internet Gateway and was told that it was a one time charge for the equipment and will not be charged monthly for the equipment fee, which was true for 2014, 2015, and most of 2016. In September 2016, I bundled my internet and cell service so that I would have just one bill and was told that I would save money if I bundled. Since I have bundled my services, I have been charged for the equipment fee of $10.65 every month.

 

I have called in every month and spent numberous hours with support reps and they tell me that they have removed it but it's still on my bill every month.

 

 

Tutor

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4 Messages

4 y ago

So why use AT&T at all. Why not just find another provider that's more customer freindly. A provider that doesn't lie to their customers? Why do people tolerate this?

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