How do I request a refund for a WiFi Extender that was setup during a previous service call recently. The product does not make a difference and blinks red where it was installed.

Periodically late at night my ATT fiber optic Internet disconnects and slows to a crawl. The modem/router shows that I am connected but my phone and Smart TV say that I'm not connected. I switch to 5g and do an Internet speed test and it shows that I have a download and an upload speed of 0.001gps,I

We got a new wifi, 300mbps fiber. It's been about 3 weeks. And this VERY ANNOYING thing is happening. THIS IS MY WIFI, AND I CAN'T USE IT I already tried restarting the router. It still happens, frequently. If few minutes pass, then I can connect back to it.

We lost internet 5 days ago. When you call AT&T all you get is 'do you have the app or sign up for text, updates will be sent to keep you updated'. Yes...I have both but this does not help. What is the hold up? For those of us who work from home this is huge. I work nights so I cannot go to a St

I live in Charlotte, NC and AT&T notified me our internet connection would be out for 4-5 hours. It's been almost 12 now. WHAT IS GOING ON???

Hello, I just bought a house that is in a new subdivision area, the existed neighborhood has AT&T as an ISP, I was wondering what should I do to request to extend the service to our area. 

I need to know how to set up the deco tp link and which settings to use i have the AX 75 (not the Pro, the regular) which supports 6E) i don’t need the guest network on I have tons of smart things that are really dumb and bought the deco bc it advertised that the software can recognize what they

I moved from DFW to North Alabama 6 months ago. Internet and wireless service went from good to awful. I had Internet installed at my new residence and wires were left hanging from the outside of the house. I assume 5G is being installed in the area by the way my yard looks after them digging. In ad

I have qualified for the ACP discount for home Internet, I already have AT&T WiFi fiber in my house but I am NOT the account holder. my question is... Does the qualifying person also have to be the current account holder? If not, how do I apply ACP discount to my current Internet plan? Or do I h

Has anyone else had an issue with fixed wireless data usage suddenly increasing? Since July my bill has varied between $10-$20 extra (for added on 50g data packages from usage over the 350g). But suddenly it’s showing I’ve used over 500g of data! Now my bill is $90 and there is now way I’ve used tha

I keep trying to pay my bill online, and a screen appears saying ATT noticed I am not subscribed to a TV service, and I will be logged out shortly. I cannot get to the screen to pay my bill!

Lost all internet service at 1130 10/13/23. No television, no phone, and no WiFi. Outage information said it would be restored by 1600. At 1600 new message said it would be restored at 1900. At 1900 new message said it would be restored by 2300 10/13. This morning a new message said it would be res

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

Got a new Gateway Router and it won't connect

Did the ip passthrough. Not working. I'm using a Netgear router. It will not receive internet connection from bgw320-505.

We had a new AT&T Fiber router installed at the end of July 2021. Up until about one month ago everything worked perfectly. Last month our Brother MFC-2700 wireless printer suddenly would not print. It was unrecognizable from all devices connected to WiFi (laptop, phones, & tablet). The prin

Hi, A while ago I got a door-to-door salesman saying ATT fiber is available at my address, but whenever checking your website, it says the fastest internet I can get is only 75 Mbps at $45/mo. Any idea why?

I am trying to use an Eero mesh system with the Pace 5268AC - nothing works.Help.

I have 2 ATT Wifi extenders and I still can't get good wifi in the office in my backyard. Are there any good extenders I can get on Amazon that work with ATT Fiber?

Hi, I live in a small 3 bedroom apartment and already have 2 extenders, so coverage is pretty good. But, I keep experiencing constant periods throughout the day where all of my devices (laptops and mobile devices) constantly disconnect and reconnect to the WiFi network; at times, they remain conn