Software update with out wifi

Hello, @Hopper2023. This is not the experience we want you to have, and we're here to help. 

First, try connecting a different device to your Wi-Fi network. This will help us determine if we need to troubleshoot your device or your Wi-Fi.

We also recommend: 

• Turning your device off for at least 30 seconds, then back on. This will clear your phone's cache and refresh your network settings. 
• Restarting your Wi-Fi gateway or modem: 
  • To restart your gateway or modem manually:
    1. Unplug the power cord from the back of your gateway or modem. If you have: 
       • An internal battery backup, remove it
       • DSL, unplug the phone cord from your modem or gateway
    2. Wait 20 seconds.
    3. Put the internal battery back in if you have one. 
    4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
    5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.
  • You can also use the Smart Home Manager to restart your gateway:
    1. Sign in to Smart Home Manager and select Network.
    2. Scroll to and select Home Network Hardware.
    3. Select Wi-Fi Gateway and then Restart.
    4. Select Restart again.

Give these steps a try, and let us know how they work for you. If you need further assistance, please don't hesitate to reach back out. 

Goodacre, AT&T Community Specialist