15 Messages
Google Pixel 7P issues once again!
Hello, back in early October I was posting on here and an ATT rep. Andrew, direct message me was very helpful but lost touch with him.
Let me fast forward a few months and the same darn problems are having. I'm a huge pixel and ATT supporter for over 20 years but I think I've had it with these pixels.
Only when I am at home where my Wi-Fi is and router the phone randomly. When I'm not touching it will put the Bluetooth on we'll go into do not disturb mode. We'll mute the ringer on its own and we'll go into battery saver mode. I manually fix them and sometimes an hour or 2 hours later it all happens again and it goes on all day and night. It's ridiculous.
I have tried a new sim. I have tried putting the phone in safe mode and I've tried all the other things that were suggested. To me. It must be a hardware or antenna issue or something?
Here's a super strange part. If I'm at a friend's house or a hotel or a restaurant or anywhere else driving in the car the phone is perfect. It just does it at home but yet I have four other people here at home and their phones are flawless at home. So again maybe just a pixel issue?
Any help is appreciated and apologize for the long (Edited per community guidelines) post
reddevilvs
15 Messages
4 months ago
Sorry was thinking a factory reset must be the only thing I can try but we'll wait for AT&T help. If I'm going to do a factory reset I'm thinking I should just be sent a new phone as this is still under warranty.
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ATTHelp
Community Support
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232.1K Messages
4 months ago
Hello @reddevilvs, we hear you, and want to help get this sorted.
We are going to initiate a DM to help you with your concern regarding the issue.
Please look out for a DM notification from us. (For your reference it's the bell icon on the top right-hand corner of the forums)
Looking forward to speaking with you!
Thank you for contacting AT&T Community & Forums,
MatG, AT&T Community Specialist
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reddevilvs
15 Messages
4 months ago
Hi MatG-----error message wont allow me to get into the secure chat link you sent? ty glen
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formerlyknownas
ACE - Sage
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117.6K Messages
4 months ago
Have you talked to Google? These almost sound like automations that are automatically triggered when you connect to your home Wi-Fi.
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reddevilvs
15 Messages
4 months ago
Thank you ! I have not talked to Google..... but someone else said that to me as far as automations...I checked numerous times and I have no "rules" set up--------------cant hurt to talk to them.......... Need to find best contact for them ty !
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reddevilvs
15 Messages
4 months ago
ATT, rep sent me a direct message last Thursday to authenticate me. I responded late Thursday night and got an automated message that the chat authentication is closed and I must start a new post if I still have a question.
Don't know why this would be closed so quick ????
Anyone out here from AT&T that can private message me? Or do I truly have to start a new post with the same question? Thank you
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ATTHelp
Community Support
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232.1K Messages
4 months ago
Hi @reddevilvs, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you for contacting AT&T Community & Forums,
Andrew P, AT&T Community Specialist
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ATTHelp
Community Support
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232.1K Messages
4 months ago
Hey @reddevilvs, Thank you for your response. Please feel free to contact us if you have any further queries.
Thank you for contacting AT&T Community & Forums,
Andrew P, AT&T Community Specialist
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reddevilvs
15 Messages
4 months ago
Thank you! I can certainly do that. But I will say if you look back to October I had an identical issue like this and the representative was willing to send me a new phone since I tried all the troubleshooting via the direct messaging. So now I have to basically start over it seems like?
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ATTHelp
Community Support
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232.1K Messages
4 months ago
Hey @reddevilvs, We completely understand your concern however we request you to reach us on our Contact Us Page to get support.
Thank you for contacting AT&T Community & Forums,
Andrew P, AT&T Community Specialist
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