Hi I called AT&T to inquire about the $200 rewards card that was promised to me at the time of internet sign up. I was promised $300 total rewards card out of which only $100 has been sent and I had to call multiple times to inquire about when I will get the remaining $200 which in itself is a

When I run a tracert command on any of the servers ip's it times out once then connects as normal. The ip that times out once is: 12.83.69.245 It keeps disconnecting me from rl games and causing to me to lose rank

Have been waiting since I moved into my home 2 years ago for att fiber to come to my area and am trying to find out when and if they have any plans to pursue installing it in my neighborhood as I’m losing hoping I’m having better internet than what Xfinity has to offer. I currently can only get att

@ATTHelp fiber installation in my neighborhood hit my sewage line a few weeks back, and is causing backups now. I've had to have it snaked twice, and this time, they ran a camera. Obviously it was hit as there is gravel inside the pipe and clearly busted pipe right in the pathway of the work. I trie

Outage has Been taken over 2days ‘ anther internet provider nEver make this happen! Only Att !

Hello, I have an issue that started happening about a month ago and everything was fine for the first 5 months of service. Like the subject says, I am getting massive ping spikes or basically 100% packet loss at every 15 minutes intervals, throughout the day, everyday. It's definitely NOT random.

I'm new to AT&T and I got the 1000 mbps download and the 1000 mbps upload package and when connected via ethernet cable I'm only seeing 400-ish mbps download and 35 to 57 mbps upload speeds. I was previously a Cox Internet customer and I was able to get 984 mbps download speeds consistently whil

On my ATT contract it says I must wait 90 days before I can get my reward card. Nothing was ever sent to me and when I tried to redeem it said I wasn't eligible. I called and they refused to help me. Does ATT not stand behind their promises? I'm wondering if I just need to cancel my service and swit

AT&T wants to drill holes into the house before calling 811 to set up a visit to mark driveway for utilities or schedule Bore contractors to come and pass the line under it. Makes no sense to me.

It has been more than 30 days since my activation and I never got an email of my claim number I’ve checked reward center and it says I have no rewards

from April 2013https://about.att.com/story/att_eyes_100_u_s_cities_and_municipalities_for_its_ultra_fast_fiber_network.html AT&T U-verse with GigaPower services are available in Austin and some surrounding communities, and are expected to roll out in parts of Dallas this summer. AT&T firs

I live in a neighborhood that AT&T is apparently bringing fiber into (I had flags all over my yard). Is there a way to sign up to be notified when fiber service becomes available?  I am currently a customer of another company.  I can not switch until AT&T offers higher bandwidth t

I was on the phone for 3 hours yesterday and still didn’t get a person to help. My modem light on service is red. There are no reported outages and bills are paid. I have reset, unplugged, etc. anyone have any idea what I can do next? I rely heavily on my internet for my job and can’t seem to get an

Long story short, I ordered ATT Fiber in January 2023 and was told I would be receiving a $300 Visa reward card. Over a month later and after several calls to ATT and attempted calls to the Reward Center, I have been told there is no record of this promotion and the best I can be given is $50. This

I am a general contractor and have what looks like a large phone line junction box and need it to be removed, but want to be sure nothing is live.

I live in a rural area and the only internet provider I have is the local utilities company. Their service isn't very good. Some number of months ago ATT ran a fiber line past my house and I am trying to see if it's possible to get ATT fiber internet service from it. I have called customer support b

Internet outage in Broward county almost 24 hours

AT&T sent a new modem out because we needed to get a new/fresh IP address. They told me that was how to accomplish a new IP address. I received it yesterday, activated it, and got it all set up. But it’s only one problem. New modem has exactly the same public IP address. The whole reason fo

Last night Feb 2, all was well. All systems talking, router good. This AM, nothing works.  Seems the BGW320 got reset to factory settings. I suspect an update was pushed.  I am currently at 4.21.5 - don't know what it was before. There was not power outage and anyway, I am on a big UPS

We had a technician come up to our house and install copper internet(which is extremely slow, can't even watch TV). He told us our neighbor had fiber and they could just run a line. he told us he was busy, though and he couldn't do it that day. Long story short, I have been on the phone with AT&