Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (17.1K)

Activity
useless customer service

Hi I called AT&T to inquire about the $200 rewards card that was promised to me at the time of internet sign up. I was promised $300 total rewards card out of which only $100 has been sent and I had to call multiple times to inquire about when I will get the remaining $200 which in itself is a

Questions

13

3

0

Rocket league keeps disconnecting me from servers

When I run a tracert command on any of the servers ip's it times out once then connects as normal. The ip that times out once is: 12.83.69.245 It keeps disconnecting me from rl games and causing to me to lose rank

Questions

9

2

0

When Att Fiber is coming to my area

Have been waiting since I moved into my home 2 years ago for att fiber to come to my area and am trying to find out when and if they have any plans to pursue installing it in my neighborhood as I’m losing hoping I’m having better internet than what Xfinity has to offer. I currently can only get att

Questions

3

1

0

How to get reimbursed for sewer pipe damage

@ATTHelp fiber installation in my neighborhood hit my sewage line a few weeks back, and is causing backups now. I've had to have it snaked twice, and this time, they ran a camera. Obviously it was hit as there is gravel inside the pipe and clearly busted pipe right in the pathway of the work. I trie

Questions

71

10

0

My internet is gone forever!

Outage has Been taken over 2days ‘ anther internet provider nEver make this happen! Only Att !

Questions

7

0

0

Complaint / Escalation Requested - 100% Packet Loss - Exactly Every 15 Minutes (For about 5 seconds)

Hello, I have an issue that started happening about a month ago and everything was fine for the first 5 months of service. Like the subject says, I am getting massive ping spikes or basically 100% packet loss at every 15 minutes intervals, throughout the day, everyday. It's definitely NOT random.

Questions

52

8

Slow download & upload on PS5 using 1000/1000 AT&T Fiber

I'm new to AT&T and I got the 1000 mbps download and the 1000 mbps upload package and when connected via ethernet cable I'm only seeing 400-ish mbps download and 35 to 57 mbps upload speeds. I was previously a Cox Internet customer and I was able to get 984 mbps download speeds consistently whil

Questions

1.8K

9

Never got promised Reward Card

On my ATT contract it says I must wait 90 days before I can get my reward card. Nothing was ever sent to me and when I tried to redeem it said I wasn't eligible. I called and they refused to help me. Does ATT not stand behind their promises? I'm wondering if I just need to cancel my service and swit

Questions

9

1

0

Accepted Solution

Fiber Install

AT&T wants to drill holes into the house before calling 811 to set up a visit to mark driveway for utilities or schedule Bore contractors to come and pass the line under it. Makes no sense to me.

Questions

21

2

0

Never recived my $200 gift card

It has been more than 30 days since my activation and I never got an email of my claim number I’ve checked reward center and it says I have no rewards

Questions

3

0

0

ATT Fiber will be celebrating 10 year end of 2023

from April 2013https://about.att.com/story/att_eyes_100_u_s_cities_and_municipalities_for_its_ultra_fast_fiber_network.html AT&T U-verse with GigaPower services are available in Austin and some surrounding communities, and are expected to roll out in parts of Dallas this summer. AT&T firs

Questions

18

0

0

Potential customer wants to sign up for fiber availability notification

I live in a neighborhood that AT&T is apparently bringing fiber into (I had flags all over my yard). Is there a way to sign up to be notified when fiber service becomes available?  I am currently a customer of another company.  I can not switch until AT&T offers higher bandwidth t

Questions

449

7

0

Help! Red light on “service” on modem

I was on the phone for 3 hours yesterday and still didn’t get a person to help. My modem light on service is red. There are no reported outages and bills are paid. I have reset, unplugged, etc. anyone have any idea what I can do next? I rely heavily on my internet for my job and can’t seem to get an

Questions

19

3

0

Was promised $300 Visa Card, now getting nothing

Long story short, I ordered ATT Fiber in January 2023 and was told I would be receiving a $300 Visa reward card. Over a month later and after several calls to ATT and attempted calls to the Reward Center, I have been told there is no record of this promotion and the best I can be given is $50. This

Questions

387

8

0

Phone box

I am a general contractor and have what looks like a large phone line junction box and need it to be removed, but want to be sure nothing is live.

Questions

15

1

0

Closed

ATT Fiber line runs right by my house, but the website says ATT Fiber Internet is unavailable

I live in a rural area and the only internet provider I have is the local utilities company. Their service isn't very good. Some number of months ago ATT ran a fiber line past my house and I am trying to see if it's possible to get ATT fiber internet service from it. I have called customer support b

Questions

2.8K

6

Outage

Internet outage in Broward county almost 24 hours

Questions

19

1

0

Accepted Solution

AT&T sent me a new modem in order to assign me a fresh IP address

AT&T sent a new modem out because we needed to get a new/fresh IP address. They told me that was how to accomplish a new IP address. I received it yesterday, activated it, and got it all set up. But it’s only one problem. New modem has exactly the same public IP address. The whole reason fo

Questions

16

3

0

My BGW320-500 got magically reset to factory settings.

Last night Feb 2, all was well. All systems talking, router good. This AM, nothing works.  Seems the BGW320 got reset to factory settings. I suspect an update was pushed.  I am currently at 4.21.5 - don't know what it was before. There was not power outage and anyway, I am on a big UPS

Questions

163

3

0

Technician said we could get Fiber and now At&T will not make it happen

We had a technician come up to our house and install copper internet(which is extremely slow, can't even watch TV). He told us our neighbor had fiber and they could just run a line. he told us he was busy, though and he couldn't do it that day. Long story short, I have been on the phone with AT&

Questions

17

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.