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Deposit for cell if you already have internet?

Hi! We already have internet through AT&T. I was thinking about switching our cell phones over to them too but wasn't sure if we would still have to have a deposit. Anyone familiar with this?

Questions

 • Wireless Account

4

1

0

Unite Pro alerts

I have a unite pro that was working fine. Then I get 2alerts saying broadband disconneccted and insert a sim card. It had a sim card in it. I took it out and put it back, nope. Reset the device, no luck. Tried another sim card, nada the alerts are still there and mifi will not connect to internet. A

Questions

 • Other Phones & Devices

12

2

0

Lose new add on data and money when change plan

I changed plan to 15 promo plan from 50 plan on March 30th, 2020. After that, I lose 5 dollar international call add on that I just added on March 29th, 2020. I never use any minute. Mostly horrible, they do not allow me to add on 5 dollar international call. Then, I changed to 35 plan instead of 15

Questions

 • More AT&T PREPAID Discussions

16

1

0

I paid twice for my wireless plan

The autopay said that I was not successfully resume my plan, but I did receive the text for Auto-charging my card. Then I found that it still didn’t work. Then I paid again, it finally works. The problem is I paid twice.

Questions

 • Phone & Device Upgrades

13

2

0

How did I use data when my hotspot is turned off?

Apparently I used a lot of data in the 23 hours I had my hotspot turned off. Is there something wrong with the app?

Questions

 • AT&T Internet Equipment

5

0

0

Adding a line

I need to add my wife's iphone to my plan. She will need a new number since her company is keeping her old number, but they are giving her the phone. Also can we pick from a list of numbers?

Questions

 • Wireless Account

14

1

0

Number Transfer Ridiculousness

I am in the process of a port out. I am transferring my number from Boost Mobile over to an AT&T Prepaid account. I got my AT&T SIM card in the mail and inserted it into my unlocked iPhone. Since then, I’ve looked everywhere on how to activate my phone’s service. After a few days, I’ve finally found

Questions

 • More AT&T PREPAID Discussions

26

1

0

Promotion deal 10GB

My plan renewed on the 6th of April so when i renewed my plan ($50 month prepaid) I thought that the 10GB of free internet would also renew. If says on my account that the first month expires on April 26 (today). So when will I get my 2nd month of 10GB ? And is there anything I need to do?

Questions

 • Account & Usage

38

1

0

HBO promised to me as owner of ATT unlimited plus plan (wireless), but never delivered

It says multiple places online that my plan includes HBO. Tried calling support before COVID about this, they said my plan doesn't include it. I asked them why it says "HBO included", underneath my plan then. No response, no help. Can anyone help me figure out how to get the HBO service I am pay

Questions

 • Account Features

20

0

0

ATT LG Mobile phone not stay connected to ATT Wi-Fi

I followed the instructions to connect my LG K30 (ATT mobile phone) to my ATT Wi-Fi but it won't stay connected. It connects and immediately disconnects.I do not have unlimited data on my mobile phone so when I'm in the house, I want to use my wifi. I have set warning limits on my phone and am hitti

Questions

 • Android

9

0

0

New router needs new assword

Hello,I received a new router to help me connect to network and be able to use the internet, but instead all my devices were unable to connect to the network rather than just my new computer I just bought. without internet i cant use the virtual assistant since when I call I am unable to ever reach

Questions

 • AT&T Internet Equipment

9

1

0

"FAILED TO SEND" Msg On Both Devices

We have a Samsung 8 Note & a Samsung 8+. Yesterday, both started having issues sending & receiving texts, with the 8 Note starting 1st. We've been through the Troubleshooting, to no avail. Some texts go through & some simply don't. It doesn't seem to matter if they are SMS or MMS, the result is the

Questions

 • Samsung

5

1

0

Upgrade

I am looking to upgrade one of the two phone lie eligible for an upgrade. Are there any offers available which include a "free" IPad with an upgrade?Thanks

Questions

 • Apple

9

1

0

Single parent living in very rural area not getting service.

Hi, I am a single parent living in a very rural area with no landline during the covid-19 scare. Normally my AT&T mobile service is consistent enough for this not to be an issue but for the last few days I have noticed that for almost the whole day I am not getting any service. Which means that duri

Questions

 • Network Coverage

19

2

0

Lg60

Does the dual screen come separate?

Questions

 • Wireless Account

8

1

0

PROBLEMS AFTER PROBLEMS - ANNOYED

Hello, I know this is going to be a public post but honestly i dont really care right now, i am so beyond frustrated i am about to cancel my services on AT&T and go to a more reliable company where I could be treated much better. EVER SINCE BEFORE I came back to AT&T i have been getting all my order

Questions

 • Wireless Account

23

1

0

group messaging on iPhone 8+

I can receive messages but I cannot send anything back.  I am on the pre-paid plan.

Questions

 • More AT&T PREPAID Discussions

6

1

0

add new payment

where to save my new payment method? After filling in all information, there is no button to submit or save.

Questions

 • Wireless Billing

5

1

0

AT&T Trade-in Program Lost phones?

Hey everyone! I submitted 3 Iphone X's through the AT&T trade-in program to take advantage of the Iphone 12 offers....  This was back in early november and AT&T still is not recognizing they received our devices. Luckily I got a reciept from USPS and the tracking of that package sta

Questions

 • Wireless Account

7

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0

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