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New Member


2 Messages

Friday, April 17th, 2020 7:51 PM imap problem on Kindle Fire

I am having an issue with my email on my Kindle Fire. I have an email account and have tried using multiple email apps to access the email via IMAP using the following: and

I keep getting either a "incorrect username/password" or "Server not responding" errors when trying to connect to this account. I know the username and password work fine as I can access the account via webmail.

To troubleshoot this issue, I have updated my Kindle OS and deleted/attempted to reinstall the account on the device and still no luck. Is something wrong with the IMAP server? What can I do to fix this issue?

Accepted Solution

Official Solution


Community Support


211K Messages

3 years ago

Let's help you get logged into your email, @japonandtheargo.



Have you created a secure mail key? Have you done any email troubleshooting



Please let us know if this helps!



Elmi, AT&T Community Specialist.

New Member


2 Messages

The secure mail key did the trick! Thank you very much!


Community Manager


10.3K Messages


Great! Thank you so much for letting us know the solution worked.


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