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Siobhan112's profile

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1 Message

Sunday, May 28th, 2023 6:19 AM

Service temporarily unavailable on prepaid

My grandmother recently bought a new phone (Samsung galaxy A03) and it was part of a deal, the phone and a $40 card bundle, she didn't know where on the receipt her card pin was and was putting in different numbers on the receipt, I guess she did it too many times cause now it says the service is temporarily unavailable for this account and I was just wondering how long this last? When will I be able to put her card onto her phone? 

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Community Support

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232.2K Messages

1 year ago

Hello @Siobhan. We understand that your grandmother is having trouble activating her device and the $40 card promotional card, but we're here to help! 

If this device is on a prepaid plan, she can use our AT&T PREPAID device activation portal to set up her device. If she has trouble locating the SIM or IMEI numbers, she can select the blue hyperlink that says "Where do I find it?" which will show her exactly where the number is located. 

She can also use these steps if she needs to activate a physical SIM

  1. Go to Device Support.
  2. Scroll to Getting started and select Hardware & phone details.
  3. Choose Insert or remove SIM card and follow the steps.

Give these steps a try and let us know how they worked for her. If you need additional assistance, feel free to reach back out. 

Goodacre, AT&T Community Specialist 

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