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xlnc149's profile

1 Message

Tuesday, October 3rd, 2023 3:42 AM

Att Protection (Edited as per community guidelines). -

We went to upgrade to Iphone15 and it will be shipped - We went to a store to see what was in stock and since there was no phones in stock, we agreed to have them place the order.  The (Edited as per community guidelines) Automatically included us in protection advantage for 1.   What a (Edited as per community guidelines) - wonder how many people dont realize this forced decision.  We tried to cancel the protection but get error pages - - - I see a (Edited per community guidelines) coming down the road.

Accepted Solution

Official Solution

ACE - Expert


14.4K Messages

8 months ago

You're right, it shouldn't have been added without your knowledge. There's no reason to get so upset, though.

You can't remove it for 14 days, but after the return period on the phone has passed you can log in and remove it at that point.

Community Support


232.7K Messages

8 months ago

Hello @xlnc149,

Please be mindful about the tonality and language. AT&T Community Forum does not tolerate usage of any curse words or abusive words.

AT&T Moderator

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