I am attempting to unlock my iPhone ahead of a European trip in July.  Unfortunately, I receive this message after correctly entering both my AT&T phone number and the IMEI number obtained via *#06#   i purchased a new iPhone 6S plus through AT&T several years ago, and received a replacement phone f

Attempting to unlock an Iphone SE that was bought from AT&T on a 30 month contract and paid off 2 months early (3 days ago) and all I get is the message "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again."  Needing to unlock the phone for international travel

I purchased a LG G8 from Swappa with a clean IMEI.  I have checked the IMEI on several websites and it is not on a Blacklist.  I have been attempting to use the AT&T unlock portal to unlock the device.  I submitted the IMEI and my personal information.  Each time I use the confirmation link.  After

We have been AT&T wireless customers for many, many years. I recently upgraded our family plan, including buying a new phone and trading in a 2 year old working iPhone 7Plus. When the AT&T store employee processed the trade-in of the working phone, they said that the phone is blacklisted and cannot

Hello! I was trying to find out why when I try to unlock my devices it says that my IMEI is not from ATT. This is impossible since I purchased my phone from ATT. Please help me out.  Thanks,Z

A year before i've got a Motorola G6 from AT&T. This phone has been unlocked when it was bought. Here is what i've been digging: I've checked this site "https://www.imei.info/" and i've found out that under "Network Status" said "Fraud identified" I was hoping someone could help me tracking

We bought an S7 through an AT&T store through an installment plan.   We recently ported service to another carrier and paid the final bill off.  Now, we are trying to unlock the phone and an error message appears saying that the IMEI is not an AT&T IMEI.  Help!

Hello, I am a GoPhone customer. I have been trying to unlock my Samsung Galaxy Express (i437P) in the Device Unlock page but it keeps telling me this, "We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06# on your device." I have entered the IMEI

I've setup smartphone plans on two GoPhone accounts this month and both times they were without LTE data (only HSPA+ access). In both instances I had to call 611 to get the account provisioned for LTE data, the process required updating the IMEI on the account.  The first CSR understood my explanati

Hi, sorry if this post looks messy im really stressed rnso basically when i woke up i couldnt access the internet because the 5ge icon is missing. we dont use wifi at home because we all have unlimited but now im forced to.secondly, i cant make phone calls either, i just hear a lady repeat the same

I've had a heck of a time getting my Note9 unlocked. Fully paid and was active for several months. Account was paid in full. AT&T finally approved the unlock after several tries and after being told it was not in the database. Once they finally approved,  I only received an 8 digit unlock code (Note

Al acceder al portal y poner mi IMEI, me sale un aviso diciendo que el IMEI no es de la compañía, necesito liberarlo y no puedo. El equipo fue comprado directamente en una distribuidora de AT&T (Soy de México)

Hi, I don't know why my IMEI does not match with phone number. I correctly entered in my IMEI and phone number. I am also sure my requirements are filled Is active for at least 60 days if you purchased an installment or term agreement YesHas no past due or unpaid balance YesHas a completed contract

Hello!! I bought almost 2 years ago a BB Z-10, I have used since then as a pre-paid phone, it has been working neat... I am trying to move from this phone to another one (as some of you, I was so disappointed with BB)... I tried to unlock the device in order to sell it or simply give it to a member

I have quadruple checked that I entered the correct humber, but I always get this message:"We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct."Details:1) long-term ATT customer. 2) phone in use for more than 60 daysPlease provide me with next steps. Thank you.

Good evening. A day ago, I paid off the installment for my iphone 8 plus in my account. I went to the unlock page to get it unlocked but it says that the IMEI doesn't match an AT&T device. Can I please get help on this issue?

Why is it that Att claims that they can’t sell a SIM card ready for activation with out a valid IMEI number when they don’t track and update IMEI numbers when replaced via Apple care? Unlocking a phone is impossible as they don’t update the information they claim to always have...

I have an iPhone 7 Plus and an iPhone 8 that I have been trying to unlock. The unlock portal repeatedly says that the IMEI does not match the phone number provided. I have double-checked the IMEI and confirmed with ATT store staff, and they do match. Both phones are paid off, not under contract, and

I recently finished paying off my phone from AT&T and would like to unlock it now. However, every time I enter the IMEI I get the following message "Looks like the IMEI number you entered doesn't match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the r

I recently purchased a LG V20 from swappa and activated it on AT&T prepaid service. I am attempting to request a unlock code but it says that the IMEI cannot be found in the AT&T system. I know its not unlocked because I attempted to activated with Metro PCS and it asked me for a sim card pin unlock