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daleshaver's profile

Contributor

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2 Messages

Tuesday, June 11th, 2019 10:02 PM

Trying to unlock iPhone: “Looks like your IMEI and phone number don’t match”

I am attempting to unlock my iPhone ahead of a European trip in July.  Unfortunately, I receive this message after correctly entering both my AT&T phone number and the IMEI number obtained via *#06#

 

i purchased a new iPhone 6S plus through AT&T several years ago, and received a replacement phone from Apple afterward, still on the same phone number.  It is completely paid off now.

Please help, thanks

 

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

 

Teacher

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24 Messages

5 years ago

You would need to know your previous iPhones IMEI number the one that you replaced. Submit that IMEI for unlock and your current IMEI will get unlocked.

Contributor

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2 Messages

5 years ago

There is absolutely no possible way for me to obtain an IMEI number from an
iPhone that was swapped out for its replacement over a year ago. So, this
is not a viable solution.
If AT&T has a device locked to their system, regardless of where it
originated, AT&T has the ability to unlock it.
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