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Applez's profile

Contributor

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1 Message

Sat, Nov 17, 2018 1:58 AM

IMEI doesn’t match phone number??

I have an iPhone 7 Plus and an iPhone 8 that I have been trying to unlock. The unlock portal repeatedly says that the IMEI does not match the phone number provided. I have double-checked the IMEI and confirmed with ATT store staff, and they do match. Both phones are paid off, not under contract, and with no commitments. I have $0 outstanding account balance. I cannot figure out what else to do, and none of the customer service representatives I have spoken with have done anything other than create a ticket and told me to wait 2-5 days. I am hoping someone has a solution for me!

Tutor

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4 Messages

3 y ago

Having the exact same issue. What’s the solution ATT?

ACE - Sage

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91.9K Messages

3 y ago

Call tech support.  

Tutor

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4 Messages

3 y ago

We did
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