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jkyuen's profile



1 Message

Wed, Apr 3, 2019 2:15 AM

Looks like your IMEI and phone number don't match. Help!

Hi, I don't know why my IMEI does not match with phone number. I correctly entered in my IMEI and phone number.


I am also sure my requirements are filled


  • Is active for at least 60 days if you purchased an installment or term agreement Yes
  • Has no past due or unpaid balance Yes
  • Has a completed contract or paid-off installment agreement Yes
  • Isn't reported as lost, stolen, or involved with fraud Yes

Thank for help in advance


Community Support


179.8K Messages

3 y ago

Hello @jkyuen,


We'd be more than happy to take a closer look into why you're getting this error message when you try to submit an unlock request for your wireless device. We'll be sending you a private message to request account information shortly.


Sean, AT&T Community Specialist

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