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Louise104's profile



1 Message

Saturday, December 7th, 2019 5:32 PM

Unlock AT&T Phone

I recently finished paying off my phone from AT&T and would like to unlock it now. However, every time I enter the IMEI I get the following message "Looks like the IMEI number you entered doesn't match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI"

I just don't know what to do. I've spoken with an online chat representative and still can't solve the problem. Like I said, I finished paying off the phone so I don't understand how it could not be an AT&T device? It's on an active phone plan with AT&T also. I've checked the unlock phone eligibility requirements and I've met them all to the best of my knowledge.

Any help would be greatly appreciated,
Thank you.

Community Support


224.9K Messages

4 years ago

Hello @Louise104


We hate to hear you're having problems with unlocking your device. Allow us to check this out for you!


  • Was the device purchased from a Non-AT&T or 3rd party retailer?
  • Was the device active to either 60 days postpaid or 6 months prepaid service with AT&T?
  • Do you currently have a wireless account with AT&T?

Provide us more details for further review.


We're always ready to assist!


Dwight, AT&T Community Specialist

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