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sangkaen's profile

Contributor

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1 Message

Sunday, March 31st, 2019 1:27 AM

IMEI Not found Iphone 8 plus

Good evening. A day ago, I paid off the installment for my iphone 8 plus in my account. I went to the unlock page to get it unlocked but it says that the IMEI doesn't match an AT&T device. Can I please get help on this issue?

 

Community Support

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232.1K Messages

5 years ago

Hello @sangkaen

Thanks for posting. We can definitely help with your device unlock request.

To meet device unlock eligibility requirements you must wait 14 days to submit your request by att.com/deviceunlock after your NEXT early payoff date. We recommend using a desktop version of Chrome or Firefox, along with a POP/POP3 email client for the most efficient device unlock request experience.

Please check out the links, and submit a new request in 14 days. We hope this helps! Please let us know if there is anything else we can assist you with today!

Kenneth, AT&T Community Specialist 

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