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sangkaen's profile



1 Message

Sunday, March 31st, 2019 1:27 AM

IMEI Not found Iphone 8 plus

Good evening. A day ago, I paid off the installment for my iphone 8 plus in my account. I went to the unlock page to get it unlocked but it says that the IMEI doesn't match an AT&T device. Can I please get help on this issue?


Community Support


232.1K Messages

5 years ago

Hello @sangkaen

Thanks for posting. We can definitely help with your device unlock request.

To meet device unlock eligibility requirements you must wait 14 days to submit your request by after your NEXT early payoff date. We recommend using a desktop version of Chrome or Firefox, along with a POP/POP3 email client for the most efficient device unlock request experience.

Please check out the links, and submit a new request in 14 days. We hope this helps! Please let us know if there is anything else we can assist you with today!

Kenneth, AT&T Community Specialist 

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