Tutor
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4 Messages
Why did Asurion send me a refurbished phone
Everyone in my family has insurance on their phone and every time one of our devices breaks we have received a new replacement. However this time I filed a claim and received a refurbished phone. I didn't buy a refurbished phone why would they send these?
Flittery721
Contributor
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1 Message
5 years ago
I received an iPhone the first time I had a repair after my phone had a known issue and last week I Also received a refurbished one after the repair person damaged my home button. I don’t understand why there would be two situations. It admit I wish they hsd explained it.
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Constructive
Former Employee
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32.9K Messages
5 years ago
@Flittery721 See post number 2 the agreement is a certified refurbished phone never a new phone except on very very very rare occasions
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tpeiris
New Member
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5 Messages
4 years ago
Asurion sent me a refurbished phone and then charged a $200 deductible on top of it.
I have been with ATT for 15 years and I have never had to claim anything because no phone was lost or stolen.
This is terrible!!
Do not fall for Asurion fraud
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Cass32577
New Member
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1 Message
2 years ago
I just got a refurbished model as a replacement for my son’s iPhone 12 Pro that he broke in an accident(yes it was in a case) and it’s an identical phone. Typically with insurance “like kind and quality” means they have to replace it with something comparable. My husband was told by AT&T when he bought insurance that he’d get a new replacement if he used it. This was clearly inaccurate. I’ll go for Apple Care next time. I’m also kinda fed up with AT&T in general so I’ll probably just switch carriers to get a new phone. The iPhone 12 has been a huge disappointment anyway.
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