Tutor
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1 Message
Unlimited Data Plan and Personal Hotspot possible?
Hello all,
I have been a customer with AT&T for over 10 years now and was pretty disappointed with the conversation I just had with one of their customer service representatives. Since I first purchased an iPhone I have had the unlimited data plan for $30 that was required for purchase at the time. I recognize that since they've done away with unlimited data as an option, I have not gone over the 2GB $25 plan, but I still have opted to pay the extra for unlimited usage in case the day should come that I needed it.
Today I called the customer service line to inquire about why I was not able to set up a personal hotspot (when I try, my phone tells me to contact AT&T). I was told that I would need to "upgrade" (don't get stuck on the terms) to a 2GB ($25) or 5GB ($50) monthly option in order to use this feature. Something about this seems off to me since I have been carrying forward a plan that AT&T required me to have in the first place, but now it disqualifies me from a feature of the phone - not due to capabilities, mind you.
Does anyone know if there is the ability to combine these two features? Really frustrated with AT&T for making it (seem hopefully) an impossibility.
Appreciated.
quillo
Tutor
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1 Message
10 years ago
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aGuyWhoKnows
Former Employee
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78 Messages
10 years ago
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FiercelyAblaze
Tutor
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8 Messages
10 years ago
Now I am glad I don't hafta contact them very often az my Warranty Replaced Phone Works Great! Like it should hav from purchase! N I can say something good... There R sum stellar agents on tha phone that will go Above n Beyond. Wish others would @ least try or call back when tha call iz disconnected n they can. They hav ALL ur info rite n front of them on their computer. N I hav had sum to call back when I had an issue, about a week later, to see how n what, if anything was better!
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sandblaster
ACE - Expert
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64.7K Messages
10 years ago
Must be a generation gap. Even without the caps, I have no idea what you are trying to say.
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FiercelyAblaze
Tutor
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8 Messages
10 years ago
I won't know anything about the issue. As I will no longer visit the forums. Thank You.
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golfer4fun
Contributor
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2 Messages
10 years ago
This is another way AT&T is trying to strong arm customers to move away from the Unlimited data plan.
[Legal discussions are not permitted per the Guidelines]
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wingrider01
Expert
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12.2K Messages
10 years ago
Actually no, tethering has never been available to the consumer level unlimited data plan, there was a enterprise version that was about 25.00 higher that allowed somewhere around 5GB for tethering
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loganic
Former Employee
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636 Messages
10 years ago
Yes, yes it is. AT&T is trying to make the new plans/offers more and more attractive, not just to grandfathered unlimited customers, but everyone.
One day you may decide it's worth it to change. There's nothing wrong with that. Just like there's nothing wrong with keeping your old services exactly the same. (both for you to keep them, and AT&T to keep them the same)
Whether it's tethering, facetime, some brand new X & Y service, it would be nice to have them, but there's no reasonable expectation you should expect to get them, without keeping up with the new plans
As for the generation gap, I have done texting quite a bit as a teen, but don't write that way in a unless I'm trying to keep it under 150 characters and even then rarely. It's an eyesore to read/make sense of.
-Alex
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Jwil736
Teacher
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28 Messages
10 years ago
I just switched from my unlimited data as I could get 10GB for my two lines with unlimited call and text WITH tethering for less! If you want tethering so you don't have to have home internet, that's not what it's for! It's for the occasional tethering not as a primary ISP. You all need to get wifi at home is all.
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loganic
Former Employee
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636 Messages
10 years ago
^ That right there is exactly what AT&T is trying to avoid ^
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