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2.5K Messages

Mon, Feb 5, 2018 7:42 PM

How to group text more than 10 on AT&T

The Wait is over! AT&T is increasing the number of people you can group text and it is slowly being rolled out and tested _GroupMessageLimit_.pngon specific devices. Check out David T's  Advance Messaging page for more information regarding group messaging and the new features to come. 

 

***********Information below is still valid for some devices until the update is pushed to it.***********

***********We do not know when your device will support group messaging but it is coming.***********

 

 

Why Are There Limits?

 AT&T has implemented a limit to the number of group message participants as a way to protect our customers from spam and/or malicious software. AT&T is vigilant about protecting you, our customers, from unsolicited text message spam. 

 

Is AT&T Going To Update The Limit?

I can tell you that we are evaluating options for supporting larger group limits in the future. As this time, I do not have any information if or when a change will take place. Last updated 5/22/2019.

 

If spam messages have affected you, you can report them by:

  • Forwarding a copy of the SMS and MMS spam to short code 7726 (SPAM).
  • You are not charged for forwarding the spam message to 7726.

 

ChrisZ, AT&T Community Specialist

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For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Responses

Contributor

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2 Messages

2 years ago

This policy seems like corporate overreaction to me. AT&T is either avoiding complaints (and possible lawsuits) by transmitting group messages that might be sent to mobile phone users who do not have unlimited texts in their plan and/or avoiding refunds and customer service costs. Consider: a list with 40 people, 10 of whom have a basic plan. If 20 people respond to the initial message, those 10 recipients who pay for a limited number of messages could blow through their monthly allotment with one message -- 21 text messages used as a result of the original sender's message (mathy people can correct me if I'm wrong; I'm a words person). The costs are worse if anyone on the list is traveling internationally, as texts outside the U.S. typically are charged by the foreign carrier, despite AT&T's "unlimited text messages" plan domestically.

 

Either way, it's another example of not being customer friendly. With today's technology, there likely is a way to minimize AT&T's risks without inconveniencing loyal customers. It just takes creativity and innovation, which is lacking in smokestack businesses like AT&T's.

Tutor

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2 Messages

2 years ago

My whole family is on T-Mobile, and they don’t have the limit. I don’t know what their limit is, but it has to be more like 20. None of them have ever hit a limit, and we have some family threads with at least 15,and I can’t be reply to them. It’s just stupid.

Tutor

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1 Message

2 years ago

The 10 recipient limit is absurd. Most people have some group of more than 10 people they'd like to be able to communicate with via text. At least give a more reasonable/honest explanation than spam prevention. That is weak. 

Teacher

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6 Messages

2 years ago

This is ridiculous. I NEED to be able to text a group of 19 for work and cannot with AT&T. I have been with AT&T since Cingular and now I may need to leave. Bananas. 

Tutor

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1 Message

2 years ago

Please increase the limit of 10 people per text!

Tutor

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1 Message

2 years ago

Every year when my 12-person fantasy football league gets into gear this issue rears its ugly head.  I can't believe it still hasn't been corrected.  It's also come in to play at other times during the year when trying to plan group outings, coordinating kids sports activities, and so forth.  It's reached the point where it's no longer tolerable.  It's beyond inconvenient, it's just annoying and stupid.

 

I'm a Network Admin for a billion dollar company and I can tell you this is a lack of execution on AT&T's part - there's no reason they can't up the limit.  I'm in need of a new phone right now and very likely I'll finally be switching to another carrier, after having been with AT&T for 15-20 years now.  Sad, because in general I haven't had any other major complaints with them.  Something so trivial is going to end up costing them a lot more in the long run.  I guess some people have to learn the hard way.

Tutor

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1 Message

2 years ago

This is unacceptable and a rather lousy answer from AT&T. Paying customers are requesting a solution and it is incredibly disappointing that our concerns are seemingly ignored. I am not receiving important messages in a group chat since it simply cuts off after a certain number. Nor did I ever receive notice of this limit. A 10 person limit is highly inconvenient for many people and is driving many customers away. 

Tutor

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1 Message

2 years ago

If AT&T is so worried about their customers - allow your customers the opportunity to set their own group msg limits!!!   Lack of attention to this matter demonstrates customer protection is NOT the real reason for this action - please reconsider!!!

Contributor

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1 Message

2 years ago

Our Bible study group has at least 12 members in a group text, which includes T-Mobile and Verizon. We are the odd ones out because of this limit which messes up the conversation. Please increase the default limit and consider making this limit customizable per each customer's account. If limited data accounts are a concern, it should be up to the user to opt-in or opt-out of being able to send group texts and to how many people.

Tutor

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1 Message

2 years ago

I don't think I am going to be saying anything that anyone else hasn't said but, there is a difference in allowing the limit to be at 20-40 people instead of 10. Most groups and organizations, such as sports teams, have over 10 members. Spam will hit the masses as a 1,000 - ++ hit not under 50. If the limit is moved to 50, then see how many complaints you get! This effects so many people that it would benefit the company and name of the company to do this very soon.

 

Tutor

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2 Messages

2 years ago

Just learned this today while trying to sit up a group text of 13 people. I'll be switching carriers. Neff said!

Tutor

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2 Messages

2 years ago

Just learned this today while trying to set up a group text of 13 people. I'll be switching carriers. Nuff said!

Tutor

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1 Message

2 years ago

I do not get how having a recipient maximum on group texts protect us from spam. If you are included in a group text, spam or not, you will receive any and all replies in that thread.

 

 

I was recently added into a group text of 16 people (confirmed by the individual that created the group). Each time someone would reply, I would get a separate text thread(including a random mix of 10/16 people in that group). I ended up having 14 separate text threads instead of having one thread. It is very troublesome having to go into each separate thread and piece together who texted first  and to what was first said first in order to form a cohesive conversation.


In this instance, I  would have liked to read and reply in one single thread. IF I had not enjoyed this text thread, there would not have been a way to even mute the conversation fully due to the replies from each individual person creating a separate text thread with different people in each thread.

Tutor

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1 Message

2 years ago

Well this limit should be opt-out, or there should at least be an upgrade to remove the limit altogether accepting all risks.

Tutor

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2 Messages

2 years ago

It has been 6 months, any new ideas when/if this issue will be fixed?  I don't want to renew my contract if there is no tentative date for this silly issue to be resolved.

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