I have attempted to unlock a device from AT&T's network. I have submitted multiple requests, but it always says I have a balance due.  I have unlocked other phones on this same account, that were purchased at the same time.   I have confirmed with AT&T that there is no balan

I used Asurion insurance to get a new phone back in June. They shipped me the new phone and gave me a box and return label to ship back my broken phone. I dropped off my broken phone package at USPS and they gave me a receipt. 4 months later in October, I get a $350 bill from AT&T because they s

I purchased this unit because I was assured by AT&T that this unit is best when connected to the internet but that I would still work without it. So far, it won't get past "Internet" on the boot up and I see no software access anywhere to bypass it. Is this non-internet option completely false

I called three times today. I got hung up on twice after explaining my situation without getting a response back and did not raise my voice or swear once. I tried to explain to the rep that your website was not clear when it came to switching plans and as a result I am now having to pay for my servi

When looking through the forum this seems like a reoccurring problem. It’s giving scam to be honest.     I upgraded my phone and was told that if I send in my old phone I would get a rebate/discount whatever. I’m pretty sure it was $1,000.00 off. So I would only owe something like $500 o

I've had confirmed that I'm not receiving texts or voicemails when my phone is turned off. AT&T's chat service won't load. Guess I have to blast them here! In the past, when I turned on my phone any texts or voicemails I received while my phone was off would pop up, but apparently that's not in

Starting in early March show signs that after being online for a number of days there is a sudden latency increases and the network becomes less stable. Powering off the gateway for a minute restores the stability level. Here's a graph showing ping times to my upstream router (green / lower line mos

Do business wireless accounts have a passcode? And if so, how do you find it?I recently took over as the primary contact for our business account, but I haven't figured out how to navigate the Premier portal all that well yet.

Starting yesterday 5/6/24 I have some emails not being delivered. The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   

Nesecito saber el saldo de mi cuenta prepaid. El problema es que no estoy en EEUU y este servicio no admite los mensajes fuera del pa?s por lo que al no poder recibir el c?digo de acceso, no me pueden brindar esa info. Yo he realizado dos pagos y no pueden informarme si se ha acreditado y si esos pa

When looking through the forum this seems like a reoccurring problem. It’s giving scam to be honest.     I upgraded my phone and was told that if I send in my old phone I would get a rebate/discount whatever. I’m pretty sure it was $1,000.00 off. So I would only owe something like $500 o

Do business wireless accounts have a passcode? And if so, how do you find it?I recently took over as the primary contact for our business account, but I haven't figured out how to navigate the Premier portal all that well yet.

My gateway was deemed "bad and needs to be replaced" by support. I was sent the new gateway (without the coax connection) and now I can only watch cable on my 1 wi-fi receiver on the back porch. Is it possible to just pick up an ethernet over coax adapter at Best Buy to make the new connection?

Is AT&T still having issues with us obtaining emails from Gmail? A friend sent to my att email address today and haven't received it.  I tried sending one from my gmail account and it was not received.

Just want to let you all know that I changed my service from AT & T to Consumer Cellular because it was far cheaper. I received an AT & T Mastercard debit card as a refund on my balance.  This is administered through  @northlane.com and @sunrise banks.  It is impossible to ac

Anyone have a workaround for the new air internet using the all-fi HUB not being compatible with VPN connections? Kinda ridiculous AT&T u-verse that is ?old? and not supported anymore works great and mandated upgrade to new air using HUB does not? I think this is unacceptable for more and more e

Starting yesterday afternoon, addresses that had successfully sent me emails to my sbcglobal account got a bounce back. I tried to send myself a message from my gmail account and got this. Apparently, spam is getting through.    ----- The following addresses had permanent fatal errors -----<[ema

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

Solid red on Wi-Fi, nothing on phone light

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?