Email from Gmail accounts

Hi @Cascop! Thank you for reaching out to us! We understand that you're facing issue with receiving emails. We hear you, and are happy to assist you.

There are several reasons on why you might not be receiving email from a specific user. Please check on the below steps:

You may have blocked either their email address or domain extensions (for example, com, org, net). Check if you have the Blocked Addresses feature enabled:

1. In the upper right-hand corner, select the Gear, and choose More Settings to access Settings. 
2. On the Settings menu, in the left-hand column, select Security and Privacy. 
3. Under Blocked Addresses in the right-hand window, you can check for any email addresses being blocked. 
4. Scan the list of blocked addresses for the ID of the account being investigated.
   Heads up: You could've block a whole domain if you do not enter a valid email address. Check all blocked addresses listed.
5. To remove a blocked address, highlight it and click the trash can icon. 

If no erroneous blocks were found, or no blocked addresses exist, check the filters. You may have created email filters.

1. In the upper-right corner, select the Gear, and choose More Settings to access Settings. 
2. On the Settings menu, from the left-hand column, select Filters. 

• Example 1: You created a filter to route messages with pizzahut.com in the From field to the folder named Trash. 
• If this is an email you assume is missing, please check the folder for the message(s) in question.
• If the messages are found, please check filters/folders. You can leave the filters as is, edit, or delete as they see fit.

Also, please try resetting your password as this could help resolving the issue. Please review our AT&T Mail support for more information.

Let me know how it goes.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums!

Nate, AT&T Community Specialist.

Hi Nate,

After reading previous posts regarding this same issue, I have already done as stated above with no positive results.  This is an ongoing problem that AT&T seems to have since I've read of this same problem as far back as 2019.  I would have thought that all those bright, college educated employees at AT&T would have been able to fix this issue after 5 years....don't ya' think????

I just started having this issue as of 5/7/2024.....anything to do with the HACK that occurred at AT&T??

If you possibly come up with any other bright ideas, please feel free to let us all know.

Thanks for reaching us again.

We understand your concern. We're happy to point you in the right direction for not being able to receive emails @Cascop.

We recommend you to forward your issue to our block list group (Postmaster group) at abuse_rbl@abuse-att.net for further assistance with your email.

Let us know if you have any questions or concerns. We're here to help!

Thank you.
David, AT&T Community Specialist.