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2023-In-The-Spotlight

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Official Solution

Set up the call greeting in AT&T Office@Hand

I remember seeing mention of an option that allows you to set up a recording to notify callers when they are being transferred to your AT&T Office@Hand line. Does anyone know where you need to go in the system to configure that?

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Official Solution

Set up call screening in AT&T Office@Hand

I’m looking to see what options I have for callers who are not on my contact list. A co-worker advised me that AT&T Office@Hand included an option that requests the callers to state their names when calling in. Does anyone know where I need to go to enable that?

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Official Solution

Set up a user greeting in AT&T Office@Hand

I’m looking to set up a recording with my information so that when anyone calls me, they know who they are reaching. Does anyone know if AT&T Office@Hand allows you to do so?

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ATT Business Line Shows as Spam Risk

When one of our user with an ATT business phones calls anyone, it comes up as Spam Risk even if they call other numbers on our ATT account. Please advise.

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Official Solution

AT&T Office@Hand Frequently Asked Questions

We are adding some new users to our AT&T Office@Hand account, and I would like to provide them with a reference for the basics of using the system. Does anyone know where I can point them?

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Whitelist SMS numbers

My company's call center offers the option to text patients a link for self service. Our carrier has notified us that AT&T is rejecting these text messages as spam. Is it possible to white list a number for SMS? I reached out to register with Hiya but that only deals with Voice spam, not SMS.

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Official Solution

Authorize Office 365 to access your AT&T Office@Hand account

We started using Office 365, and a co-worker advised me that we could sync our Office 365 information into our AT&T Office@Hand account. Does anyone know how to do so?

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Official Solution

Set up hotkeys in AT&T Office@Hand

I recently started using AT&T Office@Hand, and a co-worker told me that an option allows you to use keyboard shortcuts for different functions on the desktop software. Does anyone know if that’s possible, and if so, where I go to set it up?

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Why does my music on Spotify Premium APK keep stopping?

Hi everybody!I am a community member who loves listening to music. I don't understand why my Spotify stops playing music so often these days? I don't know if it's my network or the network card or my application. I found a fix that was to download the [edited per community guidelines] app on CoiMobi

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Official Solution

Touch Tone Commands for AT&T Office@Hand conference calls

I host a weekly conference via our AT&T Office@Hand account and am having issues with some participants not muting their lines while we are on the call. Does anyone know if there is a way for me to mute all the lines on the call except for me? If so, how do I do that?

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Gmail Forwarding Verification

I am attempting to setup a forwarding address within my Google Workspace account to forward certain emails as text messages automatically when they are received. I have attempted to use both the mms and the txt addresses associated to my phone number. The verification email/text that Google sends to

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AT&T ISP is blocking my website

When I have people go to my website. AT&T is labeling it as dangerous and won't allow people to enter. I've completely cleaned my server and google labels the website as safe for browsing however this issue is still present. Who do I need to talk to for me to resolve this issue.

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ATT Land Purchase Inquiry

I am trying to contact a representative with the real estate/land department regarding a parcel of land in Davidson, NC 28036. Please advise.

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Getting information whether AT&T has blocked or blacklisted our website

Dear AT&T, Our clients that have been using AT&T to access our website, have been getting issues regarding SSL while accessing website. Our certificate is valid and support of our SSL certificate  provider has verified that the issue seems to be located on ISP side. Please help us to re

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Operator assisted conference calls

is this still an option?

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Trending Accepted Solutions

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Official Solution

Learn about the user details in AT&T Office@Hand

I’m a new administrator and I’m looking for information on how to manage users in AT&T Office@Hand. Does anyone know where I can find information about doing so?

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Official Solution

Customize Advanced Call Queue rules in AT&T Office@Hand

I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?

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Official Solution

Configure the default audio and video device in the AT&T Office@Hand desktop application

I’m new to AT&T Office@Hand and I’m setting up my system. I want to make sure that my audio settings are correct. Does anyone know where I need to go in the system to check the settings?

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Official Solution

Using annotations in the AT&T Office@Hand desktop application

On one of our AT&T Office@Hand calls I noticed that one of the presenters was able to annotate while on the call. Does anyone know how do use this feature?

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Official Solution

Delete a user from your AT&T Office@Hand account

I’m cleaning up our systems and I’m wondering how I can remove users from our AT&T Office@Hand account. Does anyone know how to do so?

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