Teacher
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28 Messages
Uverse wireless gateway cannot be found message on app for both iphone and ipad.
For the past two days I have been unable to use the app because when I try to select the receiver I always get the message that the gateway can't be found.
So far I have (All of these were done for both devices.)
-deleted and reinstalled the app
-closed and reopened the app
-rebooted
-tried the troubleshooting feature of the app
All along I do have the following:
-my list of recorded movies
-the ability to set up items for recording
- the correct guide for my location
-the ability to watch live shows on my devices
I cannot:
-use the app remote
-select a show from the home page on the app
-watch any shows on my television using the app because the app won't connect to the receiver
What next?
www19587
Contributor
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1 Message
7 years ago
We encountered same error "Uverse wireless gateway not found" when trying to use the app last night. Can we have a resolution from ATT soon?
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dbk222
Tutor
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3 Messages
7 years ago
Same problem here in Michigan .... had AT&T tech here this AM .... definitely not a hardware problem .... he tried the U-Verse app on his android phone .... same response: "U-Verse wireless gateway not found" .... so definitely not isolated to IOS devices .... he suspects a glitch in the update U-Verse app ... tried to post a comment (unsuccessfully) on the app store website .... pls advise ASAP re a fix ...
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dbk222
Tutor
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3 Messages
7 years ago
footnote to previous msg .... AT&T tech this AM swapped out our RG and the U-Verse DVR so this is definitely not a hardware problem ....
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chefmomster2
Teacher
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28 Messages
7 years ago
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dbk222
Tutor
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3 Messages
7 years ago
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user3789894
Teacher
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3 Messages
7 years ago
Luckily I have executive contacts from a previous problem. On behalf of all of us, they will be hearing about this issue and the lack of support.
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jkurzner
Tutor
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7 Messages
7 years ago
Thanks vergaancha,
Can you post the link to that thread so we can monitor it as well?
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user3789894
Teacher
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3 Messages
7 years ago
https://forums.att.com/t5/U-verse-TV-Apps/App-stopped-connecting-to-gateway/td-p/5244870
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GLASSONfamily
Contributor
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1 Message
7 years ago
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Jtrilla
Contributor
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1 Message
7 years ago
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