High speed Internet?

Hi @12Chris34,

Sorry to read of your experience. We have some helpful articles here that may help. 

If you need further assistance, let us know and send us a detailed message by clicking here. Provide your name, account number, phone number so we can verify account and let us know the best time to reach you. Please include the link to this thread as well. 

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-ATTU-verseCare

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@12Chris34 wrote:

I've had basic Internet with AT&T for 14 years. I just changed to Uverse Internet. Supposedly twice the speed. Video is mostly still choppy, out of sync with sound, sometimes video and ad play at the same time.

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Are you paying for a higher speed than on old DSL?  Know from most users if they have 3M Internet on old ASDL, they'll probably have 3M Uverse Internet.  Those phone reps telling you it'll be twice as fast are liers.

Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Thanks, I'm using a hard wired ethernet connection. I keep my system squeaky clean - clear browsers, pups, many tracking cookies, etc. regularly.

According to the order confirmation email that I got, this is U-verse High Speed Internet Elite. I was told multiple times that it should be running at 6 Mbps.

I am the only person using this connection with one computer.

This is now almost to the point of being dysfuntional. It was *never* this bad on the old 1.5 - 3.0 Mbps plan that I had.

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@12Chris34 wrote:

This is now almost to the point of being dysfuntional. It was *never* this bad on the old 1.5 - 3.0 Mbps plan that I had.

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Send that PM to @ATTU-verseCare in their post to see if they can help.  Good luck 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more