Contributor
•
1 Message
BOGO on iPhone 6 issues
I went in store and upgraded 2 phones in December 2015 using the BOGO offer for iPhone 6 and upgraded to the mobile share plan and have been paying the payment plan on both new phones for over 4 months.($75more a month than my old plan)
After 3 months/payment cycles I was to receive a credit for the cost of one phone ($659.00)
NOW AT&T is telling me " sorry this was only if you opened a NEW line". I have all the paperwork and have made every payment. I have been with AT&T for over 20 yrs and cannot believe they are doing this. How can you legitimately sell a person a promo and give them all the paperwork stating you are eligible, charge them for it and then not pay the credit when I did everything correctly.
Someone please help me get this corrected
formerlyknownas
ACE - Sage
•
117.7K Messages
8 years ago
It's not a scam, it was a promotion and the requirements weren't met.
One line Had to be a new line with ATT. The promotion was for the 6s, not the 6.
Unless you have a receipt saying you met all the requirements for the promotion, you did not and will not get the credits.
0
0
Math2010
Tutor
•
6 Messages
8 years ago
0
David606
Employee
•
3.5K Messages
8 years ago
There is nothing unethical happening if you did not follow the requirements to the letter. The terms and conditions for the BOGO offer have been advertised and made available for everyone clearly:
0
0
lcalle
Guru
•
629 Messages
8 years ago
@lizdance40
Ahh policy ... And fine print ... Gotta love 'em 😛...
0
0
Math2010
Tutor
•
6 Messages
8 years ago
0
0
sandblaster
ACE - Expert
•
64.7K Messages
8 years ago
That would be human error, not something unethical. The conditions for the promotion have not changed since day one.
0
0
Math2010
Tutor
•
6 Messages
8 years ago
0
David606
Employee
•
3.5K Messages
8 years ago
If one line was not a new line it disqualifies the BOGO offer. There is no way to manually go back to change anything. The credit is automatic when all conditions are met.
0
0
Math2010
Tutor
•
6 Messages
8 years ago
https://forums.att.com/t5/Wireless-Account-Questions/BOGO-A-SHAM/m-p/4799329#M228670
0
0
wvmstr
Scholar
•
198 Messages
8 years ago
Question for the AT&T cheerleaders.....
How does this system of the retractive denial prevent less than honest sales reps from taking advantage of the customer?
With the current system they can simply say you are eligible, close the sale, and then have "the system" deny it at some point in the future.
The ethical way is to make the determination at the point of sale, and go with that.
0