Contributor
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17 Messages
System incorrectly claims my tradein is damaged
So, I failed to check the forums before I decided to take advantage of AT&T's current Samsung Galaxy Note20 promotion on new lines or upgrades.
I was supposed to receive $1,000 in trade-in credits at $30 per month per 30 months as long as my phone had a value of at least $60.
Well, today I checked the status of my trade-in and the system shows a trade-in value of $0.00 because my phone according to AT&T had a screen blemish and/or burn-in.&n(Edited per community guidelines)p; THIS IS TOTALY A LIE!!!!!!
My phone was in flawless condition before I sent it in. I even included the case just as an extra precaution.
This is total (Edited per community guidelines). Because without the $1,000 credit there is NO WAY I would have purchase this phone especially now during the pandemic. I'm actually going file a complaint with the BBB. I've been an AT&T customer for over 20 years and this is how they treat me?
sgeecable39
New Member
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10 Messages
3 years ago
A voice is a powerful thing, they will correct this.
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chrisheilig
New Member
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40 Messages
3 years ago
@sgeevae39 if you see all the censorship in the comments AT&T is trying to silence our voice. We will get louder
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NEWCUSTOMER1234
New Member
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7 Messages
3 years ago
They did the same thing to me. Did you file the case to BBB? I’m going to do it and not let them steal from me.
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Ssnnjj
New Member
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23 Messages
3 years ago
As far as the trade in scam issue is concerned AT&T can VERY easily rectify this problem. REQUIRE the 3rd party scam trade in company (Hyla) to return the disqualifieddevice to the owner. Simple.... problem solved
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rahussey
New Member
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6 Messages
3 years ago
@chrisheilig - They are leaving little recourse here. It will have to be one made with a lot of voices. Unfortunately, only the first few with the voice really get anything out of it. But it is one of the many tools we have at our disposal.
I'm sorry you had bad experience. The majority here probably had bad experience. I didn't get told that I am lying though! Wow, if I had an employee like that, they would be gone, but both big companies and tech companies are now pandering for that kind of support and AT&T is just the tip of the iceberg.
I would like to trade personal information somehow. Get a group outside AT&T pervue to further discuss the voices we need to have.
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suze6849
New Member
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3 Messages
3 years ago
I have a similar situation. On me for not understanding what was at stake and the agent for not being clear and lying as to what I would lose with the information I was given. I, too, have been an ATT customer for more than 20 years. Will be looking into what can be my next move. Talked to supervisor, was given a credit but could not get back what I lost and what I will have to pay. I was told that NOTHING could be done to fix it. I was truly disappointed to tears over this big of an issue. Being elderly and on fixed incomes make it even more of a disappointment with ATT.
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NEWCUSTOMER1234
New Member
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7 Messages
3 years ago
This so sad that they take advantage of customers.
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chrisheilig
New Member
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40 Messages
3 years ago
I filed a dispute with a mobility specialist. A clarity case. Was told my case was filed as a "critical" case and that someone would get back to me same day. Still nothing
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Sheryldavis82
New Member
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3 Messages
3 years ago
I never got a call back and tried thtee times.
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jdebold
New Member
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11 Messages
3 years ago
Don't waist your time calling. I tried for 3 months and never had a call back. File with BBB. you will get results.
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