How to file a complaint with the Corporate Office

AT&T Corporate Headquarters, 

Please help me. I am a disable veteran who has been trying to get my phone service (POT) reconnected. I cancelled my internet because I could no longer afford it and AT&T was unset and managed to have my landline phone not operational. I called and they have been giving me the run around. They scheduled a AT&T repair person who is scheduled to come on July 31, 2019. This is about two weeks when I requested for the repair technicians. As a disable veteran, I need my land line phone for my medical appointments with the VA. I need my medical appointments and medication which is completed on the landline. 

Help me please. I am sorry I cannot afford the internet. Please do not punish me. I can afford the land line and need it. Appointments with the VA are confirmed by the landline. Your customer service is very upset with me because I did not want the VOP but rather the POT phone line. I live on my disability pension. Please help me, please. I can be reached at (210) 392-7370. My name is Mr. Rogers, US Navy, Disable Vet. Please help me. 

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@DisableVeteran wrote:

AT&T Corporate Headquarters, 

 

Please help me. I am a disable veteran who has been trying to get my phone service (POT) reconnected. I cancelled my internet because I could no longer afford it and AT&T was unset and managed to have my landline phone not operational. I called and they have been giving me the run around. They scheduled a AT&T repair person who is scheduled to come on July 31, 2019. This is about two weeks when I requested for the repair technicians. As a disable veteran, I need my land line phone for my medical appointments with the VA. I need my medical appointments and medication which is completed on the landline. 

 

Help me please. I am sorry I cannot afford the internet. Please do not punish me. I can afford the land line and need it. Appointments with the VA are confirmed by the landline. Your customer service is very upset with me because I did not want the VOP but rather the POT phone line. I live on my disability pension. Please help me, please. I can be reached at (210) 392-7370. My name is Mr. Rogers, US Navy, Disable Vet. Please help me. 

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This is not how you reach At&t.  It’s not the home phone forum either.  You will not get help posting here.

I need help please. This is my last resort. I filed a complaint with an agent a few months back no resolve, I filed a complained on a link from your chat team still no resolve. I was a very happy customer with Sprint of which I work for and never purchase anything from a kiosk however this time I did and now I have been lied to want a resolve today. I am preparing to write letters to the BBB and FCC if I do not get someone high enough to care and look into my account. I gave up Galaxy 9 phones (5) with Sprint to come to you guys. The rep told me my children would get an LG phone retail 700 or 799. It was a promo and she sold me on the idea the phones were great. When I received my boxes I got 200.00 phones for me kids. Then the plan I had with Sprint was 189.00 a month. The agent (Walmart) kiosk Broward Blvd circled a plan for 192.00. She promised me my bill would be less than what I was paying she said this is what you will pay with taxes. That was not the case. I initially said to the rep I do not want to pay any additional fees like activation or I will walk away. She called her field office and tells me no activation fees and the phones are free. You will get a prorated bill but it should be around 360 max. That wasn't the case. I have already returned all my new phones to Sprint and this whole experience with At&t has been a nightmare. I have 2 daughters with Leukemia and are always in contact with my wife, school and doctors. I agree to pay once the bill was adjusted to what I was promised. I have called, chatted and no one has reached out and now you all have disconnected the only communication lines I have with my kids the needed resources to help my girls. I am tired of chasing for help and find this type of customer service disgusting especially to a new customer. I have no phone so someone please reach out to me at seannugara@teleperformance.com and 5starperformancegroup@gmail.com to ensure I get some formal response today. I have documented my dates and times I have called. I am asking At&t to help me get this resolved to these phones can get turned on today. Look forward to hearing from someone immediately 

@seannugara1971you will not get a response from at&t this is a customer forum not at&t support

those numbers are not publicly available, even working for at&t i dont have them

directv disconnected my service but I nor my wife requested this disconnection, we were on a phone call for over an hour all they wanted was a credit card or checking account number to restore my service which I did not ask to be disconnected, this morning 7-27-21 I found out they disconnected our internet which was working last night also I want to know who asked for disconnect and why you cant reconnect me without a credit card and or checking account number as I have always paid by check for years, and had just mailed the payment off in mail that is not due til August 3rd, I plan to contact the FCC and anyone else that can help me to find why you did this, please respond if this is not resolved I will go to Spectrum you leave me no choice 

This is NOT Customer Service.

This is a public message board populated by customers like yourself.

You posted in the wireless (cell phone) forum.  Please post in the DirecTV forum.

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