AT&T Switcher Program and Young America

I would like to know how AT&T and Young America are connected? Somebody is living up to their promises. AT&T offers what they call the "Switcher" program and you're promised a rebate if you switch from your old provider to AT&T. They discount your first bill and then promise to pay the remaining balance on your smartphone with a rival company through a card you can use like a credit card, much like a pre-paid Visa. Out of several phone calls I made to AT&T and several chat sessions, I got one representative that was somewhat helpful but still no answers. She said I met all the criteria and submitted all the correct paperwork but she didn't know why it took 3 submissions and then why the submissions are stuck in limbo and still have to be approved even though she said I met all the requirements. I've paid my bills on time. I feel like AT&T duped me into switching and I feel like this is a scam-whether it's a scam on AT&T's part or Young America's part, I'm not sure.