AT&T Smart Label Tracking

Hi there @javish25

I’m sorry to hear your device is not yet showing as having been returned successfully. This is an understandable concern. I’d be happy to help! Can you please send me a private message by Clicking Here and include the following information?

• Full name
• Email address
• Cell number
• Tracking number
• Device IMEI (if known)

Thanks,

Charise

I am experiencing this same issue. Was your problem resolved? If so, how?

I am currently experiencing the same issue and have been trying to figure out how to resolve this for the past month or so.  I've attempted to msg you via the link, but it isn't working for some reason.  Please help.  

I'm experiencing the same issue. Very distressing because I mailed the damaged phone per the instructions at my local USPS on 8/19 and got a text reminder on Saturday 8/22.

All I can say is that obviously AT&T has some sort of issue with their return phones. My best advice is to continue calling! And do your due dillegence.. I called USPS and opened an investigation case and was told to submit a Mail Recovery Report. This report had to be given directly to the USPS lcoation but I also made a copy for AT&T. I spoke with so many different people at AT&T and got no where. The more persistent I was, the better it got. Finally I spoke with someone who told me after reading all of the notes on my account and seeing the number of times I called in that I would not owe any money if the warehouse did not receive my phone since I used the mailing label that AT&T provided. I was firm with AT&T and continued to reiterate that I would not pay for a phone that was no longer in my possesion and that had a label on it from them. After more than a dozen calls they finally had it removed from my bill.

Good news; I went onto newgistics tracking site yesterday (8/25) and it showed that the phone is in transit. So it went from a very concerning "unknown" to actually displaying tracking information about 6 days later.

it is not a return issue. it is a scam. look how many people have the same proble. ATT blamses the post office. They just want to charge the customer $300. the smart label is purposely not trackable. it is chrystal cear

i shipped mine out on 12/24. I called them on 1/1/16 and they told me the post office is the problem. My blood was boiling,. This calls for a [Edited to comply with Guidelines]suit and it is the only way that they will learn....CAUTION. Do not use their smart label. get the address of it and pay the $5 at the post office with the USPS racking number and send the smart label to the nearest trash can. WHAT A SCAM!!!!!!!!!!!!!!!!!!!

Sorry. Called then on 1/2/2016...