Teacher
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20 Messages
Cannot Activate Used Samsung Gear S3
I need help. Bought a Gear S3 from e-bay and the number in the watch is not active any longer but I still cannot activate it on another number. I chatted for hours with AT&T then went into the AT&T store and no one can help me figure this out....you should not sell items that you do not train your people on supporting!! How can I get service???
[Title edited to reflect new topic.]
fitnessfoodie
Contributor
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2 Messages
5 years ago
After Wasting ton of time chatting and speaking with agents at Store, Chat and Pro Tech Support(Who doesn't know anything). I was able to activate My Gear S3 by Re-Activating my Disabled esim by creating a ticket with ATT Tech Support.
Now i can use my watch but numbersync is still a problem. Need to find out!
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ATTHelp
Community Support
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231.7K Messages
5 years ago
Hello @fitnessfoodie,
We'd be glad to assist you. Please provide us with more details on the number sync issue that you're experiencing. Thank you.
Makaela, AT&T Community Specialist.
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Diablo1073
Contributor
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1 Message
5 years ago
I'm going thru the same issue but my watch was purchased from at&t. At&t disconnected it by mistake when I purchased my Note9 , now they can't activate the watch.
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AV8TR_Master1
Tutor
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1 Message
5 years ago
I cannot believe after all these years, nobody has posted what is required to reactivate the eSim on the Frontier S3, and now the Galaxy Gear.
Here are the steps required:
1. (Most Important) First of all, if you purchased or plan to purchase a used S3 that has been deactivated... you MUST make sure that the previous owner is NOT still on contract, nor has a past due balance on the watch. You do this by asking the seller for the ICCID (SIM#), located: Settings>About>Device>ICCID. Once you obtain this #, call AT&T's regular customer service phone number...611 (if you have an AT&T phone) or call 800.288.2020.
2. Now you can start the process. By going to the same settings directory as above, write down your IMEI, ICCID, watch's Serial Number, model # and (if Galaxy Gear, not Frontier) the EID. Call the advanced tech support @ 800.331.0500. Tell the rep that you need to have an eSim re-provisioned. The rep will create a ticket request for you (write this # down.) Depending on their workload, the whole process takes about 2-4hrs.
3. Once the given time has elapsed, call the 800.331.0500 back and give them the above ticket number.
4. If they confirmed the provisioning has been completed, you'll need to provide the IMEI and the number you wish to assign to the watch.
THAT'S IT!!! Enjoy your fully functioning cellular enabled smartwatch!!!
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Annie03
Teacher
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20 Messages
5 years ago
Thanks for the update.
Unfortunately way back AT&T had not trained there own team to even know what an esim was. Eventually they
Got better but lost many customers along the way.
#1 buy from a seller that offers returns ! Many of these resellers have thousands of units and simply won't give the ICCID of each one. You buy it and if the seller is reputable they have vetted the units before selling. Many sellers have not done this so be careful. I have purchased 3, S3's 2 used (Amazon), 1 new. All were activated without issue on Verizon.
Many Thanks.
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