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Annie03
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Teacher

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20 Messages

Fri, May 5, 2017 1:03 AM

Cannot Activate Used Samsung Gear S3

I need help. Bought a Gear S3 from e-bay and the number in the watch is not active any longer but I still cannot activate it on another number. I chatted for hours with AT&T then went into the AT&T store and no one can help me figure this out....you should not sell items that you do not train your people on supporting!! How can I get service???

[Title edited to reflect new topic.]

Contributor

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2 Messages

5 y مضت

I am currently going through the same problem. My wife bought me the Samsung Gear S3 for my birthday brand new from the AT&T store by her work. I took the watch to get connected to my account at the new AT&T on 256 in Pickerington and the manager there had no Idea what he was doing and transferred my cell number to my gear S3 which deemed my phone unusable. I was fed up and went to the corporate store on 256 in Reynoldsburg and they had to put a new SiM in my phone and could not wipe the eSIM on the Gear S3 clean to add another number. The gentleman called several different AT&T tech supports and no could reset the eSIM for activation. I was told to just return or exchange the watch for a full refund and they will not charge me a restocking fee. Sounds like an ongoing issue that has not been resolved making the Gear S3 a one time use eSIM.......Very time consuming and frustrating!!

Annie03

Teacher

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20 Messages

5 y مضت

Be careful as I did the same thing and they still billed me for 3 months, even though I returned the phone on the same day. I had to stop payment and thank god I used my Amex as Amex reversed the charges...

AT&T has no idea how to train their own folks, it would be funny if it did not cause us so much wasted time.


Contributor

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2 Messages

5 y مضت

I found someone online say the way they managed to get their watch to work
was to add a new wearable number to your line. Wait until they send you the
Sim card in the mail and activate the line. Then call them and tell them to
transfer the line to the Sim number on your phone. This then updates the
watch number OTA and worked.

I haven't tried it myself but that's what I read.

Contributor

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1 Message

4 y مضت

Re: Cannot Activate Used Samsung Gear S3

Having same issue and here it is 2019 att store has no clue how to delete esim profile does not show up on watch or geer app on phone

had a gear-s with micro simm paying for added line going to cancel the 10 dollars a month because att cant figure it out  

 

Contributor

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1 Message

4 y مضت

This entire eSIM situation is completely infuriating.  My wife purchased me a Gear S3 Frontier; and the eSIM is evidently carrier locked (this was a refurbished item).  It literally is a brick.  

The eSIM was originally activated on T-mobile.  However; T-mobile cannot unlock the eSIM because I don't have an account with them (I wasn't the original owner).  AT&T can't unlock it, because it's carrier locked.  Samsung can't do anything either.  They've literally locked themselves out from ever making this device usable via 4G LTE ever again.

To take a literally "as new" device, and have built it in a way that it cannot be used by a second purchaser is amazingly absurd.  No other devices work like this.  You remove the SIM, verify that the IMEI isn't blacklisted; and put in a new SIM, and you're good to go.  Not with these devices.  They literally become a brick.  The bluetooth-only versions are WAY less expensive; but that's what you end up with if you purchase one of these as certified-refurbished (even through Amazon, as a verified refurb-dealer).

So angry about wasting literally 7 hours of my life... on top of the fact that I had to do a complete setup of the watch from a factory reset (all firmware upgrades, all app installations... etc., which was at least another 4 hours in total).  So; nearly a dozen hours wasted.

Beware.  eSIM are NOT easily ported from one carrier to another.  The carriers, nor producers of the actual product know what they're doing here!

Contributor

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2 Messages

3 y مضت

After Wasting ton of time chatting and speaking with agents at Store, Chat and Pro Tech Support(Who doesn't know anything). I was able to activate My Gear S3 by Re-Activating my Disabled esim by creating a ticket with ATT Tech Support.

 

Now i can use my watch but numbersync is still a problem. Need to find out!

 

 

ATTHelp

Community Support

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199.9K Messages

3 y مضت

Hello @fitnessfoodie,

 

We'd be glad to assist you. Please provide us with more details on the number sync issue that you're experiencing. Thank you.

 

Makaela, AT&T Community Specialist.

Contributor

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1 Message

3 y مضت

I'm going thru the same issue but my watch was purchased from at&t. At&t disconnected it by mistake when I purchased my Note9 , now they can't activate the watch.

Tutor

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1 Message

3 y مضت

I cannot believe after all these years,  nobody has posted what is required to reactivate the eSim on the Frontier S3, and now the Galaxy Gear.

 

Here are the steps required:

1. (Most Important) First of all, if you purchased or plan to purchase a used S3 that has been deactivated... you MUST make sure that the previous owner is NOT still on contract, nor has a past due balance on the watch. You do this by asking the seller for the ICCID (SIM#), located: Settings>About>Device>ICCID. Once you obtain this #, call AT&T's regular customer service phone number...611 (if you have an AT&T phone) or call 800.288.2020.

 

2. Now you can start the process. By going to the same settings directory as above, write down your IMEI, ICCID, watch's Serial Number, model # and (if Galaxy Gear, not Frontier) the EID. Call the advanced tech support @ 800.331.0500. Tell the rep that you need to have an eSim re-provisioned. The rep will create a ticket request for you (write this # down.) Depending on their workload, the whole process takes about 2-4hrs.

 

3. Once the given time has elapsed,  call the 800.331.0500 back and give them the above ticket number.

 

4. If they confirmed the provisioning has been completed, you'll need to provide the IMEI and the number you wish to assign to the watch.

 

THAT'S IT!!! Enjoy your fully functioning cellular enabled smartwatch!!!

Annie03

Teacher

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20 Messages

3 y مضت

Thanks for the update.

Unfortunately way back AT&T had not trained there own team to even know what an esim was. Eventually they 

Got better but lost many customers along the way.

#1 buy from a seller that offers returns ! Many of these resellers have thousands of units and simply won't give the ICCID of each one. You buy it and if the seller is reputable they have vetted the units before selling. Many sellers have not done this so be careful. I have purchased 3, S3's 2 used (Amazon), 1 new. All were activated without issue on Verizon.

Many Thanks.

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