Scholar
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144 Messages
UverseTV STB update without notice & drastic changes to On Screen TV Guide!
During last night's (10:25pm Pacific time Oct 19th) set top box (STB) firmware update, the Channel Short Cuts function for the on screen tv guide was eliminated. That means you can NO LONGER view tv channels by category to see what's on at any given time, e.g. SPORTS, NEWS, VARIETY, MOVIES, LOCAL, GOVT, etc
There were many ON SCREEN GUIDE CHANGES for which Uverse TV customers didn't receive any notification of + TV service was interrupted for 5 to 7 minutes during tv prime time watching. Yet customers receive plenty of promotional Uverse emails, but no notification of a very serious change to the STB functionality?
Also, my Favorite channels were deleted & I had to manually restore them.
This comes <2 weeks after a Uverse Residential GW firmware update deleted the 2 WiFi networks I had configured. A tech had to be dispatched to recreate them as no one at the 800 # or any tech managers were aware of the bug in the Res GW update that deleted configured WiFi channels and reset the WiFi AP/Router in the GW to the single default WiFi network & password.
Crofootn
Tutor
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5 Messages
8 years ago
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Crofootn
Tutor
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5 Messages
8 years ago
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grzimmer14
Contributor
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2 Messages
8 years ago
I used to be able to hear the TV just fine when our volume is at 25. Now since the last update I have to turn my TV update to 75 just to be comfortable watching it. I tried to reset the receiver and that didn't work. I also tried to troubleshooting on the TV (reset sound volume option) and that did not work either. Thank you.
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Trlc705
Contributor
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1 Message
8 years ago
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Saygby06
Contributor
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2 Messages
8 years ago
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Saygby06
Contributor
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2 Messages
8 years ago
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Dgaxe1987
Employee
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69 Messages
8 years ago
sometimes the box volume itself gets lowered somehow, and the only way to is to use unprogrammed at&t remote to raise the volume again. heres how to unprogram your remote to give it a shot. https://www.att.com/esupport/article.html#!/u-verse-tv/KM1000944. which remote do you have? i can help you also re-program it.
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mikegb
Tutor
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6 Messages
8 years ago
Yesterday, the last button function changed from just the last channel watched previously to a menu of five of the last watched channels, from which you can select what "Last" channel to watch. Is this a new feature, did I hit an unknown button, can I change it back to just last???
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hi @Jwd600,
What connection type are you using to your TV (HDMI/Component)? Also, check your receiver settings to make sure they are not on surround sound.
-ATTU-verseCare
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aviewer
Expert
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10.1K Messages
8 years ago
@mikegb - To return the LAST button to normal function - MENU- system options- Recent panel setttings
You can select from the last five channels viewed by pressing the UP arrow.
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