Tutor
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2 Messages
$200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!
I had a HORRIBLE experience with AT&T today. Let me first say that I am a VERY loyal AT&T customer. I have been an AT&T wireless costumer for about 5 years and I am a U-Verse customer that is about to move her services to a new address. When I first signed up for AT&T Uverse back in February of this year I was told I was going to receive a $200 rebate/rewards card. Which I assumed was just going to be mailed to me. Nothing came. It wasnt until a couple of months ago when I received a reward notification for a $10 Visa Card, that I realized I had to redeem my card online. I NEVER received notification to redeem. In fact, I was never acknowledge as a bundled customer and had to call in to have my discounts manual entered EVERY MONTH until May 2013. This may be why I never received the Reward notification in the mail. I called AT&T today to try to fix this problem, and I was spoken to very rudely and was told it was too late to redeem my card. I was NEVER told how the rebate system works, I NEVER received award notification because I wasnt acknowledge in the billing system as a bundle customer until more than 3 months later, so how was this my fault? I even told the customer service rep that if I was going to be treated this rudely that I wouldnt move my services and would cancel all together, but she continued to rush me off the phone. I have NEVER been treated this way by an AT&T employee and it was VERY frustrating. I have always been an advocate for AT&T's great customer service and relationship skills, and this was VERY disappointing.
mibrnsurg
Expert
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20.4K Messages
9 years ago
Click the ATT Customer Care link in my signature, send the PM, explain your reward card situation.
As stated above ATT Customer Care has helped other users in other ways to make users happy.
Include your account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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justsomeguy1
Contributor
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1 Message
9 years ago
This is disgusting. I traded in an iPhone for a $200 gift card just a few months ago and now that I'm trying to use it I'm told it's worthless.
Is AT&T going to give me my iPhone back?
How is this not theft?
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mibrnsurg
Expert
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20.4K Messages
9 years ago
Follow my instructions in the post above yours and they can probably help you in other ways. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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lukebrisk
Contributor
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1 Message
9 years ago
My heart sank when I realized today that these expire. It seems very shady for them to expire so quickly! I did follow the lead to email customer care in the hopes that they can make this right. I will report back to see if they are able to help.
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mibrnsurg
Expert
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20.4K Messages
9 years ago
Don't know about shame on them, I've seen notices that they expire in 30 days sometimes. You just have to go out and spend them quick. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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kdpng2
Voyager
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1 Message
9 years ago
Hello,
We have been a very loyal customers of At&t eventhough our internet sucked for awhile. We switched houses and we still use At&t everytime. We were given a $100 gift card and we forgot to use and now it's expired.
Please advise.
Thanks
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bharathim
Contributor
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1 Message
9 years ago
Hi,
I have the same issue. My At&t reward card expired. Can you please help me with this.
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roxannat3
Tutor
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5 Messages
9 years ago
I have expired Reward Cards as well. I reached out to at&t not only because I've been a loyal customer for many many years but also because I'm having financial dificulties, and I can actually use this money to feed my kids.
Don't waste your time sending any private messages, This is how they responded to me:
Generally once the promo cards have expired, we're not able to have them resent. You can reach out to the Rebate Center here to see if it is an option-http://www.att.com/esupport/article.jsp?sid=KB100021
Sadly, at&t's customer service has only gotten worse through the years. Your loyalty means nothing to them.
Good luck!
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aejcam
Contributor
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2 Messages
9 years ago
Don't trust AT&T promotions. My experience: I was told I would receive an awards card, and the terms stated I had to go online to redeem it. When I went online, it stated I had to wait at least 30 days prior to redemption. I signed on after that period had passed, and was told the offer had expired as it had not been redeemed within 30 days. I called and was given the runaround. After two calls and several phone transfers to different people, I spoke to someone who assured me she would handle the problem. Nice lip service, but I never received the card. Given that experience, and the constant harrassment I've received from the company, I've shed some AT&T services, and would drop them completely if I could.
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missjanel
Contributor
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1 Message
9 years ago
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