Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
Well here we are again, we know AT&T plans to End Access pricing in April 2020 but still no word yet what they plan to do regarding what the price will be raised to for the 6mb plan. Anyone care to find someone willing to be honest and tell us oh great at&t leaders of the uverse plans what t
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
I have located equipment i was supposed to return (at the beginning of pandemic 4/2020). Time just lapsed and had since not thought of the equipment until I unboxed a box I found the equipment in. Since I no longer have ATT service, every time I call ATT to ask about returning equipment I get nowher
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Main cable box shows a red ‘X’ in the middle of my tv screen secondary box works
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Closed
I tried to open some ports to play multiplayer with an emulator on my router 5268AC but they remain closed. I already did a Factory Reset and also chose the device name instead of putting the ip for port forwarding, I also tried with Firewall off and Antivirus off but still doesn't work. I checked p
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Closed
I know the topic of no CBS on Demand has been brought up previously but:When or will this dilemma ever change?Can the customer do anything to aid in this change?Just switched from Charter and had CBS then what’s up with that.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Every night, the show Cagney & Lacey is being blacked out on the network Start TV. Can someone tell me why?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Due to corona virus we have no income for over a month tried to explain to 2 different costumer service representatives and both gave different answers on why they can't help. I will be getting ahold of better business bureau. Found numerous sites including at&t site saying no termination due to
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I want to move my modem to a new room. I have the wall jacks terminated in several rooms, but they were never terminated back on the side where the internet comes in to my house. I'm wondering if I can use this green board with all the connection ports (see pic) as a way to connect all of my rooms t
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I wish to drop my u-verse tv package.
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Is there anyway to get AT&T U-verse TV in my area? My area doesn't offer U-verse TV. I have seen some at&t equipment that looks like a VRAD but its been there for a few years. Corsicana, TXI know at&t will make huge sales for it. IF they were to bring it here. Because the Cable TV provider we have d
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
How do you block all incoming calls on landline. Don’t want phone to ring.
Questions
•
Landline Phone Features
Accepted Solution
Official Solution
We had AT&T at our old home and were very happy with it. When we bought a new home, we were solicited by AT&T to set up service in the new house for Uverse and WiFi. We were quoted a great deal for uverse and cable with fiber for roughly $100 a month.We moved into the new house, and someone showed
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Just put in an order to upgrade my current Uverse package with Internet 24 plan to the Internet 45 plan. Received a notice of a installation appointment for next week. What is the nature of the services they need to perform here at the house?
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
I have been unsuccessful at turning my gateway into a bridge after following the instructions at this link: https://www.att.com/esupport/article.html?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20190103143053_AT%26T+Internet+Equipment_Wireline_LITHIUM_2062912596#!/smb-internet/KM1188700?gsi=YjaaWyWaI re
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
My U-Verse fiber service came with router/modem 5268AC-FXN. We have some spots in our home that have weak Wi-Fi coverage and I was considering getting a mesh network. Google Nest Wi-Fi and MeshForce replace the current router. How is it possible to create a mesh Wi-Fi network with my set-up?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have 2 wireless stbs. #1 is a isb7005 #2 is a VIP2500, and a VEN501 wap. The VIP2500 burned out, so at&t sent me a replacement vip2500, they included a VAP2500. I setup the vip2500 and it works fine with my old ven501. When my other vip2500 burned out 2 years ago and they replaced
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Closed
Hello, In the front of a house near the drive way these are the AT&T communication boxes (3 of them). See the picture. Do these green AT&T communication boxes in front of the house radiate wireless frequencies ? What is the purpose of these boxes ? Are these supposed to provide some ki
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Closed
I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Getting an error message on two channels only. I have rebooted the box and the gateway and it’s still happening on two tv’s. I can hit the enter button and it goes away but it comes back whenever you change to these Fox Sports 1 and 2. Error code:0 - Failed to load resource kx: Failed to load
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
AT&T laid 3 fiber optic cables last year across the road. Yet doesn't offer any service at all. DSL using old phone lines by a competitor and not adding new customers isnt available. How can I obtain service from AT&T?
Questions
•
AT&T Internet Plans