Hey @Dopey10400! We'd be happy to help with your TV service.
The red X error on the screen can typically be fixed by restarting your receiver. Press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. Since you have more than one receiver, we'd also recommend rebooting your gateway by unplugging it from the power source. Wait a few minutes, then plug it back in.
I've got the same issue. I've rebooted the DVR. I've rebooted the gateway. I've even did a disaster recovery reboot of the PACE DVR. Still nothing. How can I get this thing replaced??
Accepted Solution
Official Solution
ATTHelp
Community Support
•
200.6K Messages
2 m مضت
Hey @Dopey10400! We'd be happy to help with your TV service.
The red X error on the screen can typically be fixed by restarting your receiver. Press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. Since you have more than one receiver, we'd also recommend rebooting your gateway by unplugging it from the power source. Wait a few minutes, then plug it back in.
Let us know if these steps help.
Robert, AT&T Community Specialist
0
0
mgescuro
New Member
•
1 Message
1 دقيقة مضت
I've got the same issue. I've rebooted the DVR. I've rebooted the gateway. I've even did a disaster recovery reboot of the PACE DVR. Still nothing. How can I get this thing replaced??
0
0
ATTHelp
Community Support
•
200.6K Messages
1 دقيقة مضت
We can help you replace your DVR, mgescuro.
We'll be sending you a Direct Message to get started. Just look for the chat icon next to the bell icon in the upper right corner of the page.
Aminah, AT&T Community Specialist
0
0