Tuesday, August 16th, 2022 2:44 AM
Main cable box shows a red ‘X’ in the middle of my tv screen secondary box works
1 year ago
2 years ago
Hey @Dopey10400! We'd be happy to help with your TV service.
The red X error on the screen can typically be fixed by restarting your receiver. Press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. Since you have more than one receiver, we'd also recommend rebooting your gateway by unplugging it from the power source. Wait a few minutes, then plug it back in.
Let us know if these steps help.
Robert, AT&T Community Specialist
I've got the same issue. I've rebooted the DVR. I've rebooted the gateway. I've even did a disaster recovery reboot of the PACE DVR. Still nothing. How can I get this thing replaced??
We can help you replace your DVR, mgescuro.
We'll be sending you a Direct Message to get started. Just look for the chat icon next to the bell icon in the upper right corner of the page.
Aminah, AT&T Community Specialist
My dvr is showing a red x and the restart did not work
What is the process to get my DVR replaced? I have done everything mgescuro tried and my dvr is still broken.
ACE - Expert
Call CS and explain the situation. You will be sent a replacement DVR for a self-install. You have 21 days to return the old one. You will lose your recordings but not your schedule.