Red X

Hey @Dopey10400! We'd be happy to help with your TV service.

The red X error on the screen can typically be fixed by restarting your receiver. Press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. Since you have more than one receiver, we'd also recommend rebooting your gateway by unplugging it from the power source. Wait a few minutes, then plug it back in.

Let us know if these steps help.

Robert, AT&T Community Specialist

I've got the same issue.  I've rebooted the DVR.  I've rebooted the gateway.  I've even did a disaster recovery reboot of the PACE DVR.  Still nothing.  How can I get this thing replaced??

We can help you replace your DVR, mgescuro.

We'll be sending you a Direct Message to get started. Just look for the chat icon next to the bell icon in the upper right corner of the page.

Aminah, AT&T Community Specialist

My dvr is showing a red x and the restart did not work

What is the process to get my DVR replaced? I have done everything mgescuro tried and my dvr is still broken.

Call CS and explain the situation.  You will be sent a replacement DVR for a self-install.  You have 21 days to return the old one.  You will lose your recordings but not your schedule.