Dopey10400's profile

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Tue, Aug 16, 2022 2:44 AM

Red X

Main cable box shows a red ‘X’ in the middle of my tv screen secondary box works 

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Official Solution

ATTHelp

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200.6K Messages

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Hey @Dopey10400! We'd be happy to help with your TV service.

 

The red X error on the screen can typically be fixed by restarting your receiver. Press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. Since you have more than one receiver, we'd also recommend rebooting your gateway by unplugging it from the power source. Wait a few minutes, then plug it back in.

 

Let us know if these steps help.

 

Robert, AT&T Community Specialist

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I've got the same issue.  I've rebooted the DVR.  I've rebooted the gateway.  I've even did a disaster recovery reboot of the PACE DVR.  Still nothing.  How can I get this thing replaced??

ATTHelp

Community Support

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200.6K Messages

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We can help you replace your DVR, mgescuro.

 

We'll be sending you a Direct Message to get started. Just look for the chat icon next to the bell icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

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